Sales Supervisor at LD&D Consulting

Job Summary

• We are seeking a proactive and results-driven Sales Supervisor with a strong retail background to oversee daily store operations, drive sales performance, manage a team of sales associates, and ensure excellent customer experiences. 
• The ideal candidate will combine leadership skills with a hands-on approach to meet and exceed store targets.

Key Responsibilities

• Supervise daily retail store activities and ensure smooth operations.
• Lead, train, motivate, and manage the performance of the sales team.
• Monitor sales performance and drive strategies to achieve or exceed set targets.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Track and manage inventory levels, stock replenishment, and product displays.
• Handle customer inquiries, complaints, and escalate complex issues as needed.
• Prepare and submit sales reports, stock records, and staff performance updates to management.
• Enforce compliance with company policies, health & safety standards, and operational procedures.
• Conduct regular floor walks to monitor team effectiveness and customer engagement.
• Coordinate with marketing teams for promotions, product launches, and in-store campaigns.
• Assist in recruiting and onboarding new sales staff when necessary.

Requirements

• OND / HND / B.Sc in Business Administration, Marketing, or a related field.
• 2-4 years of experience in retail sales, with at least 1 year in a supervisory role.
• Proven ability to lead and motivate a sales team to meet targets.
• Strong customer service orientation with excellent communication skills.
• Good knowledge of retail operations, inventory management, and merchandising.
• Ability to work under pressure, multitask, and manage time effectively.