Sales Supervisor at A4&T Power

Job brief

• We are seeking a dynamic and results-driven Sales Supervisor to support the achievement of sales targets, customer acquisition, and market expansion for the company's Solar Home System (SHS) products within an assigned territory. The successful candidate will supervise Sales Officers and Field Agents, drive sales performance, monitor field activities, and ensure excellent customer service while supporting the implementation of the company's sales strategies.

Key Responsibilities

• Supervise and coordinate the daily activities of Sales Officers and Field Agents within the assigned territory.
• Support the implementation of sales strategies to achieve monthly and quarterly sales targets.
• Drive customer acquisition for Solar Home Systems (SHS) and related energy solutions.
• Identify new business opportunities and expand the company's customer base within the assigned territory.
• Build and maintain strong relationships with distributors, dealers, community leaders, and key stakeholders.
• Conduct regular field visits to monitor sales activities, provide coaching, and ensure adherence to company standards.
• Monitor market trends, competitor activities, and customer feedback, providing recommendations to improve sales performance.
• Ensure proper customer onboarding and compliance with the company's lease-to-own (PAYGO) processes.
• Monitor customer repayment performance and support collection efforts to minimize defaults.
• Prepare accurate daily, weekly, and monthly sales and field activity reports.
• Ensure compliance with company policies, operational procedures, and sales guidelines.
• Coordinate with the Operations, Technical, and Customer Service teams to ensure timely resolution of customer issues.
• Organize local sales campaigns, product demonstrations, and market activation activities.
• Assist in recruiting, onboarding, training, and mentoring new Sales Officers and Field Agents.

Educational Qualifications & Experience

• Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Marketing, Sales, Economics, or a related field.
• Minimum of 2 -7 years' experience in sales supervision or field sales, preferably in renewable energy, FMCG, telecommunications, financial services, or a related industry.
• Experience supervising field sales teams or agents is required.
• Experience with Solar Home Systems (SHS) or PAYGO business models is an added advantage.s

Skills & Competencies

• Strong leadership and team supervision skills.
• Excellent sales, negotiation, and customer relationship management abilities.
• Good coaching and performance management skills.
• Strong analytical, reporting, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and consistently achieve sales targets.
• Proficiency in Microsoft Office Suite and sales reporting systems.
• Willingness to travel frequently within the assigned territory.

Key Performance Indicators (KPIs)

• Territory sales revenue achievement.
• Customer acquisition and retention rate.
• Market penetration and territory expansion.
• Collection/payback performance.
• Sales team productivity and target achievement.
• Field activity execution and reporting compliance.
• Distributor and agent performance.
• Customer satisfaction and complaint resolution.