Sales Service Associate at Catilas Resources Limited

Job Summary

• Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Sales Service Associate.

Responsibilities
Customer Service & Inquiry Handling:

• Respond to customer inquiries via phone, email, one-on-one interactions, etc.
• Provide information about banking products, services, policies, and procedures.
• Maintain a professional and positive attitude while assisting customers.

Issue Resolution & Technical Support:

• Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
• Resolve customer complaints promptly, ensuring a positive experience.
• Investigate discrepancies, identify root causes, and implement solutions.
• Assist customers with online and mobile banking issues, troubleshooting as needed.

Request & Transaction Processing:

• Facilitate account opening, loan applications, and card issuance.
• Assist with order placements, transaction tracking, and processing.

Customer Education & Cross-Selling:

• Educate customers on product features and benefits.
• Promote additional banking products and services, such as loans, savings plans, and investment options.
• Recommend upgrades or complementary financial solutions to meet customer needs.

Records Management & Compliance:

• Update and maintain accurate customer records in the banking database.
• Document customer interactions, feedback, and resolutions.
• Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Collaboration & Performance Metrics:

• Work closely with other departments to ensure smooth issue resolution.
• Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
• Contribute to process improvement initiatives and provide customer feedback to enhance services.

Continuous Improvement & Customer Experience:

• Stay updated on banking policies, industry trends, and new financial products.
• Strive to exceed customer expectations and build long-term relationships.
• Ensure an empathetic and customer-focused approach in all interactions.

Other Responsibilities:

• Identifying and acquiring new customers and maintaining relationships with existing clients to achieve sales targets for banking products and services.
• Providing financial product recommendations and addressing customer inquiries to ensure exceptional customer service.
• Staying updated on industry trends and participating in business development activities to drive market growth.
• Handling customer complaints and providing feedback to improve service quality.

Requirements

• Minimum of HND/Bachelor’s degree in any discipline.
• Minimum of Lower Credit or Second Class Lower Division
• Banking operations experience is an added advantage.
• Strong numerical, problem-solving, and time-management skills.
• High level of accountability, efficiency, and accuracy.
• Proficiency in MS Office (Excel, Word, and Outlook).
• Excellent communication, interpersonal, and customer service skills.
• Integrity, professionalism, and a strong work ethic.
• Strong communication, negotiation, and interpersonal skills.
• Target-driven, self-motivated, and result-oriented.
• NYSC completion/exemption certificate
• Age limit is 29 years or below.