Sales Representative at Domeo Resources International (DRI)

Main Functions

• The Sales Representative is responsible for promoting and selling the company’s fashion products, attending to customers, and ensuring excellent customer experience.
• The role focuses on achieving sales targets, maintaining good client relationships, supporting brand promotion, and ensuring proper display and presentation of products in line with company standards.

Role Responsibilities
Sales & Revenue Generation:

• Promote and sell the company’s fashion products to customers.
• Achieve assigned daily, weekly, and monthly sales targets.
• Assist customers in selecting products that meet their needs.
• Encourage repeat purchases through excellent service.
• Identify opportunities to upsell and cross-sell products.

Customer Service & Relationship Management:

• Attend to customers in a polite, friendly, and professional manner.
• Provide product information including size, fabric, style, and price.
• Maintain good relationships with new and existing customers.
• Follow up with customers on orders, fittings, and deliveries.
• Handle customer complaints and refer serious issues to the supervisor.

Product Display & Store Appearance:

• Arrange products neatly according to display guidelines.
• Ensure the showroom or boutique is clean and attractive.
• Replace sold items on display when necessary.
• Ensure price tags and labels are correct.
• Support visual merchandising activities.

Order Processing & Documentation:

• Record customer orders accurately.
• Confirm correct measurements, sizes, and specifications where required.
• Coordinate with the production or store team on order completion.
• Ensure proper documentation of all sales.
• Assist with invoicing and payment follow-up when needed.

Brand Promotion:

• Represent the company professionally at all times.
• Inform customers about new arrivals, collections, and promotions.
• Participate in marketing activities, exhibitions, or fashion events.
• Promote the brand through excellent service and communication.
• Maintain proper grooming in line with brand standards.

Stock Awareness & Support:

• Monitor available stock and inform the supervisor when items are low.
• Assist in stock counting when required.
• Ensure proper handling of products to avoid damage.
• Support inventory control procedures.

Teamwork & Coordination:

• Work closely with other sales staff and supervisors.
• Support colleagues during busy periods.
• Follow instructions from the Store Manager or Sales Manager.
• Maintain a positive and cooperative attitude.

Qualifications and Requirements

• Minimum of an HND / Bachelor’s Degree.
• Previous experience in sales, retail, or fashion industry is an advantage.
• Good understanding of customer service.
• Ability to work in a retail or boutique environment.

Core Competencies:

• Good communication skills
• Strong customer service ability
• Sales and persuasion skills
• Attention to detail
• Good interpersonal skills
• Ability to work under pressure
• Neat and professional appearance.