Sales Representative / Customer Service at Amy Consulting

Key Responsibilities:

Sales & Customer Service

• Welcome customers warmly and provide a refined, personalized shopping experience.
• Understand customer needs and recommend suitable FF Luxury pieces.
• Confidently explain product materials, craftsmanship, and care.
• Upsell and cross-sell to increase average transaction value.
• Achieve and exceed daily, weekly, and monthly sales targets.

Brand Representation

• Represent FF Luxury professionally, elegantly, and confidently.
• Maintain brand tone—knowledgeable, approachable, and non-aggressive.
• Support brand storytelling, campaigns, and collection launches.
• Foster customer loyalty and encourage repeat purchases.

Store Operations

• Maintain neat, organized, and visually appealing jewelry displays.
• Handle products with care and report stock discrepancies promptly.
• Assist with stock counts and inventory tracking.
• Process sales accurately, including POS usage, transfers, and receipts.

Customer Records & Relationship Management

• Collect customer details with consent for CRM and follow-up purposes.
• Conduct follow-ups via approved channels for restocks, new collections, and promotions.
• Build and maintain long-term relationships with high-value and repeat customers.