Sales Operations Manager at BUA Foods

Objective

Drive operational excellence by optimizing sales planning, order fulfillment, forecasting, and cross-functional collabora- tion. The role will support the sales team, improve customer service, and ensure seamless coordination between Sales, Customer Service, Order Management, Production, and Supply Chain to achieve business objectives.

Duties & Responsibilities

• Lead Sales Operations to ensure efficient execution of the company's commercial objectives.
• Coordinate demand planning, sales forecasting, and inventory availability with Production and Supply Chain. 
• Drive customer acquisition and strengthen existing customer relationships.
• Improve product availability, distribution, and in-market execution.
• Ensure compliance with sales policies, pricing guidelines, and commercial governance.
• Drive continuous improvement of sales processes, systems, and reporting.
• Analyze sales data to identify trends, business opportunities, and operational improvement initiatives.
• Operational support to the field sales team to ensure timely order fulfillment and customer satisfaction.
• Develop and monitor sales dashboards, KPIs, and business performance reports.
• Lead cross-functional collaboration to improve customer experience and operational efficiency.
• Manage the order-to-delivery process by working closely with Customer Service and Order Management teams.

Qualification / Experience

• B.Sc. Business Administration, Supply Chain Management, Marketing, Economics, or a related discipline.
• Minimum of 8-12 years' experience in Sales Opera- tions, Commercial Operations, Supply Chain, or Sales Administration within the FMCG industry.

Skills

• Sales planning & demand forecasting.
• Analytical, problem-solving, and project management skills.
• Proficiency in MS Office, ERP and Business intelligence tools.
• Strong stakeholder management and cross-functional collaboration skills.