Sales Operations / Customer Support Officer at Erisco Foods Limited

Job Responsibilities

• Assist the Manager with sales and customer support
• Responsible for all customer engagement pertaining to the company’s products and services.
• Respond to customer queries and provide guidance with purchasing decisions
• Interface directly with customers either physically or virtually - calls, social media, emails - in a timely and efficient manner.
• Maintain current knowledge of all company products, services, and promotions to ensure prompt response to inquiries.
• Track, resolve, and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
• Responsible for the preparation of customer activity reports - maintain daily records of customer activities (inquiries, comments, complaints, interactions, transactions, and resolutions).
• Collect and collate relevant information from old and new customers for the company database.
• Coordinate sales efforts with marketing programs.
• Assist in determining pricing schedules for products, promotions, and negotiations.
• Maintain accurate and detailed sales records
• Ensure up-to-date customer data across all data management systems
• Reach out to customer leads through “cold calling”
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the schedule
• Coordinate sales efforts with team members.
• Develop, implement strategies and analyzing all sales tools/data to improve sales.
• Collecting and analyzing customer feedback.
• Monitoring customer satisfaction level.
• Assisting the sales team in all sales operations.
• Streamlining and optimizing the sales process.

Job Requirements

• First Degree (BSc / HND / OND) in Communication, Business, Administration, Marketing, or another related field
• Minimum of 2 years proven work experience as a Sales Representative or similar role
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Relationship management skills and openness to feedback
• A commitment to excellent customer service
• Excellent written and verbal communication skills
• Experience using computers for a variety of tasks.
• Able to work comfortably in a fast-paced environment
• Must be proactive, show initiative, work with minimal supervision, and be eager to learn.