Sales Operations Coordinator at Qatar Airways

Job Responsibilities

• Responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines.
• Deliver five star service for internal sales teams and external trade partners, which will facilitate QR revenue generating sales activities.
• Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders.

Operational Accountabilities:

• Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
• Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes and fare revisions.
• Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.

Qualifications
The successful candidate will have the following qualifications and skills:

• Relevant College or  University qualification
• Minimum of 3 years of job-related experience
• Excellent communication skills with fluency in the English language
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
• Excellent relationship building and communication skills
• Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
• Good knowledge of airline processes (e.g. Pricing/distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
• Problem-solving skills, efficiency oriented mindset.