Sales Operations & Business Intelligence Officer at MainOne

Department: Finance

Responsibilities

• Ensure that all daily salesforce user issues; both technical and process related are resolved without delays.
• Enforce adherence to all sales related processes and handhold salesforce users through their different activities to ensure accuracy and maintenance of end data.
• Track newly provisioned services and follow up for timely handover in salesforce.
• Manage the customer database and work with the relevant units or users to ensure that identified anomalies in the database are regularized and gaps closed.
• Tracking and reporting of revenue losses due to deactivations, downgrades and downwards price reviews.
• Track changes made to opportunities after approvals in salesforce and ensure accuracy of data before the final approvals and provisioning.
• Track closed sales for booking, unbooked sales and action plans with the Sales Team till sales are booked.
• Prepare the sales pipeline reports for Management overview.
• Forecast sales pipeline for the Shareholders’ report.
• Prepare the monthly revenue report and shares with the relevant stakeholders.
• Prepare the new sales and cash reports for sales compensation.
• Provide reports based on trends and intelligence analysis on request.

Qualifications

• Bachelor’s Degree in a relevant field.
• At least one (1) year of relevant experience.

 Competencies:

• High level of integrity and professionalism, especially in dealing with confidential information.
• Excellent analytical skills.
• Impeccable attention to details.
• Proficiency in MS Office; especially very good knowledge of Excel.
• Very good numeracy skills.
• Strong interpersonal and communication skills.