Sales Operations /Administrative Officer at ESOSA Food System

Key Responsibilities

Sales Administration & Coordination:

• Support the NSM in managing daily sales activities and coordinating with the sales team.
• Maintain and update sales records, databases, and documentation.
• Ensure all sales team reports are submitted on time and accurately compiled.
• Serve as a liaison between the sales team and other departments (Finance, Logistics, and Operations).
• Update customer data base and ensure is fully uploaded in the CRM software.

Data Analytics & Reporting:

• Pull, analyze, and interpret sales data to provide insights for strategic decision-making.
• Prepare sales performance reports (daily, weekly, and monthly) for review by the NSM.
• Identify sales trends, opportunities, and challenges through data analysis.
• Monitor key sales performance indicators (KPIs) on daily basis and run rates and report to the NSM.
• Use data visualization tools (Excel, Power BI, or CRM software) to present insights effectively.

Strategy Support:

• Track promotional and marketing campaign effectiveness through data analysis.

CRM & Data Management:

• Manage and maintain customer relationship management (CRM) systems for data accuracy.
• Ensure proper documentation of customer interactions and transactions.
• Assist in identifying potential leads and tracking customer engagement.

Compliance & Process Improvement:

• Ensure that all sales-related documentation complies with company policies.
• Recommend process improvements to enhance sales efficiency.
• Conduct research on competitors and market conditions to support sales strategies.

Training Coordination & Support

• Scheduling sales training sessions, workshops, and seminars.
• Coordinating with trainers, guest speakers, and facilitators.
• Managing training materials, presentations, and resources.
• Ensuring trainees receive necessary handouts, guides, or digital content.

Trainee Management & Records

• Handling trainee registration, attendance, and progress tracking.
• Maintaining records of training certifications and performance evaluations.
• Addressing inquiries from trainees and assisting with onboarding.

Administrative & Logistical Support

• Organizing venues, equipment, and other logistical needs for training.
• Ensuring smooth communication between sales teams and the academy.
• Managing budgets, invoices, and procurement for training materials.

Data Management & Reporting

• Tracking key performance indicators (KPIs) of the training programs.
• Preparing reports on training effectiveness and trainee progress.
• Assisting in feedback collection and continuous improvement of training modules.

Compliance & Documentation

• Ensuring training programs comply with company policies and industry standards.
• Updating training manuals and materials in line with new sales strategies.
• Keeping records of legal or compliance-related training sessions.

Support for Sales Team Development

• Assisting in identifying skill gaps and recommending training needs.
• Coordinating mentorship programs between experienced sales professionals and new hires.
• Helping sales teams integrate learned strategies into real-world applications.

Experience:

• Minimum of 3-5 years experience in sales administration, data analytics, or a related role.
• Experience in a FMCG, retail, or distribution environment is an advantage.
• Must reside within Abuja, Nyanya, karu, jikwoyi, kurudu, oroso, pegi, maraba axis.

Technical Skills:

• Proficiency in Microsoft Office Suite (especially Excel ).
• Experience with CRM software (e.g., Salesforce, Zoho, HubSpot) and ERP systems.
• Ability to use data visualization tools (Power BI, Tableau) for reporting.
• Strong knowledge of sales performance metrics and reporting tools