Sales Officer at Lorache Consulting Limited

Summary

• Sales Officer-Fixed Line manage and develop sales of wireless/fixed line internet solutions to customers in a pre-defined cluster. In addition to their responsibilities for bringing new customers, Sales officers are custodians for retention and servicing the clients’ needs during their life cycle.
• They also have responsibility to ensure subscription revenue is achieved as per Annual Operations plan for designated coverage clusters.
• The role of Sales Officer-Fixed Line is an executive position and reports to Business Head/Area Sales Manager.
• Lead Generation, Lead Management, selling skills and extensive sales knowledge are required to succeed in this position. One also has to have sales experience, particularly in a person-to-person setting.

Skills, Duties and Responsibilities

• Cold Calling in designated coverage cluster of Home Estates
• Generate Leads and Manage Funnel of Hot/Warm/Cold calls for Sales
• Send daily report and updates as required by ASM/FBB Head
• Conduct Sales Meetings with Clients at their premises/homes
• Follow up with leads on daily basis for sales generation
• Sales Officer-Fixed Line requires many soft skills with an understanding of technical aspects.
• Liaise with Customer care team to help customers in recharging and resolution of complaints as part of customer retention and life cycle management.
• Develop, build, and manage a client base for references and repeat sales
• Handle the sales process at each stage from prospecting to product description to CAF sign up with payment collection and finally installation of broadband connection at customer premises
• Meet and build relations with Facility Managers in Estates for marketing activities leading to Residential Sales initiatives
• Prospect new clients via sales calls, direct mail, email, WhatsApp and networking events
• Appoint SSA and build relations with them to generate leads
• Participate in trade shows, conferences, and community events to help promote the residential sales programs
• Tracking of competition in our service areas for their presence and tariff plans

Requirements

• Self-Motivated and Self Starter
• Ability to communicate effectively and handle customer queries
• Bachelor’s degree in Business Administration, Business Management, Statistics or a related field.
•  2-3 years of relevant sales experience
• Direct sales experience from Telecom/ISP only.
• Required experience from any of the ISP’s or MVNO in Nigeria like IPNX, ISN, Cobranet, Fibre1, VDT, Swift, Hoops telecoms, Ngcom, Mangonet, Mainone, Airtel. MTN, etc
• Candidate should have door to door, front line, cold sales and direct sales experience only.
• Age between 25 and 30 Years.
• Ability to work independently and without supervision
• Well-organized and detailed approach to work is an added advantage.
• Job changing should not be too frequent.
• Time management is key

Competencies:

• Basic Selling Skills
• Lead Management
• Customer/Client Life Cycle Management
• Time Management
• Communication Skills
• Planning & Organizing Skills
• Result Focus
• Accountability & Dependability
• Creative and Innovative Thinking
• High Energy and Manage Stress.