Sales Officer at First Excelsia

Our client, an FMCG commodity retail conglomerate is seeking motivated and results-driven Sales Officers to join our growing team. The successful candidates will be responsible for driving the overall objectives of the business, acquire and maintain old and new customers and provide marketing initiatives to achieve sales objectives. We are seeking candidates with high persuasive and energetic personalities, and ready to go the extra mile to ensure customer satisfaction.

JOB RESPONSIBILITIES:

• Visitations to prospective leads, schedule and follow through phone calls with leads and current customers.
• Source and work customer referrals.
• Answer all enquiries accurately; prioritize and/or escalate lead and customer questions as needed.
• Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options.
• Promote products as directed.
• Inform leads and customers of current promotions and discounts.
• Maintain positive business and customer relationships in an effort to extend the customer’s lifetime value.
• Individually and collective develop strategies for more effective sales.
• Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review.
• Self-improve continuously by way of experience and manager feedback.

PERSON SPECIFICATION:

• 3-5 years of related experience working for an FMCG company.
• Related experience selling commodities will be an added advantage
• Impeccable customer service skills.
• Excellent interpersonal communication skills, both verbal and written
• Motivated, driven attitude.
• Sales-driven, results-driven, and target-driven attitude.
• Aptitude for persuasion and negotiation.
• Expert in time management.
• Organized work ethic.
• Proven track record in a sales environment.
• Ability to meet and/or exceed monthly and quarterly sales quotas.