Sales Officer at ETC Workforce Services Limited

About the Role

• We are seeking a dynamic and customer‑focused Sales Officer to join our growing team.
• In this role, you will be the face of the brand, delivering exceptional service and driving sales performance.
• You will focus on building strong customer relationships, achieving sales targets, and ensuring that every client interaction reflects the luxury standards the brand is known for.

Key Responsibilities

• Be responsible for sales of the company products – (Skin care, Perfumes, Room sprays and diffusers).
• Work with team to set strategies for meeting targets.
• Meet and exceed set targets.
• Demonstrate proper use of skin care products and fragrances.
• Cross‑sell, up‑sell and link‑sell products when appropriate.
• Identify customer needs and recommend products based on preferences and stock.
• Give excellent customer service and solve customer issues.
• Ensure proper presentation of products on shelves.
• Explain to customers how to use products.
• Advise customers on skincare routines.
• Inform customers on prices and special offers.
• Request for stock replenishment as needed.
• Weekly, monthly activity reporting.

Key Performance Indicators, KPIs

• Achievement of monthly and quarterly sales targets.
• Customer satisfaction and repeat purchase rate.
• Effective cross‑selling and up‑selling performance.
• Accuracy of sales records and timely reporting.
• Proper product presentation and stock availability.
• Positive customer feedback and resolution of issues.

Requirements

• Bachelor’s Degree or equivalent in Sales, Marketing, Business Administration, or related field.
• 2–4 years proven sales experience, ideally in luxury, retail, or lifestyle industries.
• Strong field and practical sales experience.
• Excellent communication and interpersonal skills with a customer‑first mindset.
• Ability to consistently meet and exceed sales targets.
• Knowledge of retail operations and sales techniques.
• Professionalism, integrity, and attention to detail.
• Passion for luxury products and delivering exceptional customer experiences.
• Team‑oriented with ability to work collaboratively in a fast‑paced environment.

What We’re Looking For

• Passion for luxury service and client satisfaction.
• Strong sales acumen and drive to achieve results.
• Ability to build lasting client relationships and foster loyalty.
• Professionalism, elegance, and integrity in every interaction.
• Thrive in a structured, high‑performance environment.