Sales Manager at Kloverharris Limited

Description

• We are seeking an experienced and results-driven Boutique Sales Manager to lead our luxury retail sales operations.
• The successful candidate will be responsible for driving revenue growth, managing and developing a high-performing sales team, and delivering an exceptional client experience.
• This role requires a strategic leader with extensive experience in luxury retail sales, relationship management, and engaging High-Net-Worth Individuals (HNIs) and Ultra High-Net-Worth Individuals (Ultra HNIs).

Primary Responsibilities

• Achieve and exceed goals through sales strategies, clientelling, sourcing new clients and maintaining and building productive long-term relationships with existing clients.
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff.
• Stay current with market competition, industry, watch trends and client shopping behaviors.
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business.
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors.
• Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
• Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience
• Performance management of sales executive, providing feedback and development opportunities
• Maintaining visual merchandising to company standards
• To revive all major dormant accounts into active buying customers.
• To resuscitate past corporate accounts, government business and sign-up new clients
• To sell all product category of brands carried by the company in volume for entry level, mid-range and high-end watches
• Completion of all training requirements from our brands through E learning and other sources
• Ensuring all team members adhere to the company dress code standards at all time.

Experience & Qualifications

• Bachelor’s Degree in any discipline (candidates with international degrees are encouraged to apply)
• Preferably 15 years’ work experience in sales with 5 - 7 years in managerial level.
• Current knowledge of watch trends and competition in the marketplace.
• Ability to communicate effectively with clients and team (both oral and written).
• Numerate with ability to understand and analyze sales performance.
• Leading, mentoring and coaching of high performing sales teams.
• Retail management experience ideally within a luxury environment.
• Jewelry or timepiece product knowledge.
• Advanced selling skills and negotiation skills.
• Proven track record of sales achievements.
• Proven record of inspiring and motivating teams.
• Masters’ degree in any discipline will be an added advantage.
• Past experience working in investment banking, assets management, affluent/private banking,luxury real estate.
• Experience in dealing with High-Net-Worth Individuals (HNIs) and Ultra High Net Worth Individuals (Ultra HNIs).
• Proven track record of transacting in high volumes and closing high-value portfolios and deals write a job summary

Skills Required:

• Strategic business Unit orientation and alignment
• Executing with sense of urgency
• Measuring and improving performance
• Communicating and collaborating to win
• Emotional Intelligence, interpersonal skills
• Integrated Analytics & Client Insight
• Product Knowledge
• "Strategic Planning: Customer Delight"
• Excellence In Execution
• Client Segmentation & Prioritization & Account Management
• Client Management
• Professional Selling & Negotiation & Closing.