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  • Posted: May 6, 2022
    Deadline: Not specified
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    Kest Professional Services Limited - Our client is a fashion outfit with outstanding and unique designs suited to different brands, professional bodies, schools and individuals. For those consumers seeking the latest trendy styles, they will be sure to accommodate the stylish young look you are looking for, not just the latest in fashion trends, but for outf...
    Read more about this company

     

    Sales Manager

    Responsibilities

    • Answer customer inquiries via phone and email.
    • Direct customers to online resources when required.
    • Record customer support tickets and requests based on enquiries made.
    • Update customer records in the system, including notes about interactions.
    • Ensure customer tickets are resolved within 24 hours.
    • Create and maintain reports about customer interactions for account managers.
    • Encourage customers to complete surveys.
    • Make recommendations to management to improve customer experience.

    Requirements

    • An ideal candidate will have a National Diploma, but a Bachelor’s Degree is preferred.
    • Minimum of 5 years work experience.
    • Demonstrated experience using Microsoft Office and Customer Support software and previous experience in an office or call center.
    • Experience in Fintech company is a bonus.

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@kestpservice.com using the Job Title as the subject of the mail.

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