Sales Coordinator at J-Six Group

Responsibilities

• Coordinate daily sales operations and customer order processing.
• Coordinates real time incoming delivery orders originating from the J-Six2u direct channels, online ordering portal, and external aggregators like Chowdeck and Glovo.
• Supervise the flow of customer orders from receipt to fulfillment.
• Assigns delivery routes efficiently to internal dispatch riders to optimize cost of delivery.
• Liaise with the restaurant supervisor, dispatch team, and cashiers to ensure timely order delivery.
• Collaborates daily with outlet accountants to reconcile POS terminal slips, cash on delivery payments, and digital receipts.
• Coordinates with kitchen production and supervisors using Product Transfer Notes (PTNs) to verify that packaged delivery meals match order tickets and meet brand presentation standards.
• Monitor product availability and communicate replenishment requirements.
• Maintain accurate sales records and prepare daily, weekly, and monthly sales reports.
• Resolve customer enquiries and complaints promptly while maintaining excellent customer service.
• Ensure compliance with company operational procedures and service standards.
• Coordinate with other departments to improve operational efficiency.
• Monitor sales performance and recommend improvement initiatives.
• Support management in implementing sales and operational strategies.

Requirements

• Possess an HND, or BSc in Administration, Marketing, Hospitality Management, or related disciplines with 2- 3 years of experience in QSR operations, Logistics management, or Customer service coordination.
• Capacity to maintain composure and coordinate dispatch operations, ability to work effectively under pressure during peak periods
• Functional Literacy in digital POS backend systems, delivery tracker apps, basic Excel data entries and instant messaging group management.
• Only candidates living around Ijora axis will be considered for this role.