Sales & Conversion Executive at Afconrecruit Limited

About the job

• We are hiring a Sales & Conversion Executive to drive growth for a Social Service Company. A platform connecting families with trusted domestic workers. This role is focused on converting inbound enquiries into paying clients (employers) and onboarding serious, job-ready domestic workers. You will be responsible for managing conversations, following up on leads, and ensuring that both sides of the marketplace are actively engaged and converted.

Key Responsibilities:

• Respond promptly to all inbound enquiries from employers and domestic workers (via WhatsApp, calls, and other channels)
• Convert employer enquiries into paid bookings by guiding them through the process and addressing concerns 
• Onboard and qualify domestic workers, ensuring they are serious, available, and ready to work
• Follow up consistently with leads who have not completed payment or registration
• Match employers with suitable domestic workers and coordinate next steps
• Maintain clear communication with both parties until successful placement or onboarding
• Track daily conversations, conversions, and outcomes
• Escalate issues or objections that prevent conversion

Key Performance Indicators (KPIs):

• Lead response time (target: under 5–10 minutes)
• Conversion rate of employer enquiries to paying clients
• Number of domestic workers successfully onboarded and active 
• Follow-up consistency and closure rate 
• Daily/weekly revenue contribution

Requirements

• Proven experience in sales, customer service, or lead conversion (preferably via WhatsApp or phone)
• Strong communication and persuasion skills 
• Ability to follow up consistently without being prompted
• Highly responsive and able to manage multiple conversations at once 
• Results-driven with a strong focus on closing deals 
• Comfortable working in a fast-paced, remote environment
• Familiarity with service-based or marketplace businesses is a plus
• Must be available and responsive during working hours and occasionally on weekends when required 
• Flexibility is important due to the nature of the business Compensation: