Sales Associate at Doheney Services Ltd

Job Summary

• We are looking for a highly organised, digitally savvy Online Salesperson to manage our e-commerce operations. You will serve as the primary point of contact for our digital customers.
• The ideal candidate will seamlessly handle customer inquiries across our social media platforms, close sales, and coordinate dispatch logistics to ensure products reach customers promptly.
• You must possess exceptional communication skills, flawless English, and a knack for managing both people and logistics.

Key Responsibilities

• Online Sales & Customer Engagement: Actively monitor and respond promptly to customer inquiries, DMs, and comments across all social media platforms (Instagram, WhatsApp) to close sales.
• Social Media Management: Keep the brand's digital presence vibrant by updating daily stories, posting content, and maintaining a professional tone.
• Delivery & Logistics Coordination: Manage the end-to-end delivery process. Liaise with dispatch riders and logistics partners to schedule pickups, track orders, and ensure on-time delivery.
• Order Tracking & Issue Resolution: Keep customers updated on their order status, provide tracking information, and proactively resolve any delivery delays or logistical issues.
• Digital Record Keeping: Maintain accurate logs of daily online sales, customer details, payment confirmations, and dispatch records.

Qualifications and Requirements

• Location: Candidates must reside on the Mainland, preferably within or very close to the Gbagada or Ilupeju corridor for operational coordination.
• Communication: Exceptional command of the English language, both spoken and written. You must be able to draft error-free, engaging, and professional messages to customers.
• Social Media Proficiency: Deep understanding of social commerce and how to effectively convert social media leads into paying customers.
• Logistics Experience: Strong organisational skills with the ability to firmly and effectively manage dispatch riders and delivery schedules.
• Soft Skills: Highly responsive, patient, proactive, and capable of working independently with minimal supervision.