Sales and Service Coordinator at Willers Solutions

Location: Apapa, Lagos

Job Duties:

• Understand customers’ needs and requirements and route qualified opportunities to the appropriate sales team for further development and closure. 
• Schedule and attend client meetings.
• Represent the company in industry related events.
• Create a database of client on the company server
• Source new sales opportunities through phone calls and emails and conduct research on prospective clients.
• Liaise with the sales team to ensure proper pre and post sales service.
• Manage the sales order processing from customer order placement, to follow up on coordination with logistics, and delivery to customer.
• Act as the point of contact for the different clients and handle all communication and inquires, from order placement until final payment.
• Ensure that all deliveries are handled in line with customers policies.
• Control the invoicing process and follow-up until payment received 
• Support the service Team, in planning the maintenance contract, service Visits/Plans and spare part allocation.
• Prepare monthly reports of businesses generated through promotional activities and new business opportunities.
• Developing new business with existing and potential clients
• Respond to all queries and complaints from clients as regards the company’s products and services
• Work with colleagues in the business development team to improve overall sales, customer experience and satisfaction.

Requirement

• Atleast 3 years of experience
• Hands on experience is a must
• B.Sc Degree