Sales Administrator at Universal Homes FZE

Job Purpose:

• To support the entire Sales team, Sales Co-ordinators and partners by administering the Sales information system, developing key growth strategies and provide all other administration services for the Sales department and staff.

Scope:

• The key objective of Sales department is to achieve Sales targets at the appropriate rates/prices. In this the HoS has to closely cooperate and assist the JV partners in all the supporting activities ensuring at all times that a professional and corporate image of JV companies brands are maintained along all the process.

Sales Administrator Responsibilities:

• Interface and integrate with the JV Sales and Marketing departments to achieve the JV Sales goals.
• Supporting the JV sales partners on the sales process.
• Provide support to the JV sales partners in understanding the product and closing potential sales leads.
• Provide full visibility into the sales pipeline at every stage of development.
• Verify and approve on the ERP (system software) for the documents related to sales (ie Letter of Offers, Sale agreements and Lease agreements).
• Establish and foster excellent relationships with all customers.
• Cultivate lasting relationships with customers to grow customer loyalty.
• Communicate and make decisions on slow paying / defaulting clients.
• Identify and solve and find solutions to Client issues strategically.
• Vigorously assist the sales team on collections from clients.
• Work collaboratively across teams - including Marketing, Operations, and Finance and provide support.
• Work closely with the JV legal team to generate Client's documents and answer any legal questions or queries that clients might have.
• Develop monthly Sales reports.
• Develops and implements sales strategy for the market that ensures attainment of company sales goals and profitability.
• Verify clients statements and release units for handover.
• Lead and motivate staff to improve customer service with Clients.
• Work collaboratively with the sales team and fosters a culture of continuous process improvement and quality.
• Ensure a Client’s smooth process from closure of sales to the property handover.
• Promoting and growing JV companies brands and products quality.

Skills and Qualifications

• Educational qualifications in Marketing, Business Administration, Estate Management or any related field from a reputable Institution or equivalent
• Previous experience in a similar role/environment
• Continuous improvement attitude
• Able to meet tight deadlines and schedules while maintaining quality, safety and profitability
• Proficiency in Google suite and Microsoft Office Suite.
• Able to work within the project framework(s) and adhere to all Company guidelines and policies
• Good planning and organisational skills
• Ability to communicate effectively both orally and in writing

Key Attributes:

Act with Integrity

• Represent the organisation in an honest, ethical and professional way and encourage others to do so,
• Set an example for others to follow and identify and explain ethical issues,
• Demonstrate professionalism to support a culture of integrity within the team/unit,
• Act to prevent and report misconduct, illegal and inappropriate behaviour

Service

• Support a culture of quality service in the Organisation,
• Demonstrate a thorough knowledge of operations procedures,
• Identify and respond quickly to operations needs,
• Consider requirements and develop solutions to meet ends,

Deliver results

• Complete work tasks to agreed budgets, timeframes and standards,
• Take the initiative to innovate,
• Seek and apply specialist advice when required.