Sales Administration Officer at Graceco Limited

Location: Alagbado, Lagos

Job Description
The role of a sales administrator is to deal with incoming customer enquiries and assist the sales team with daily sales administration activities. Sales administrators are responsible for the efficient handling of sales orders, and they help to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. This important position contributes to the quality of customer service and the achievement of sales targets:

• Customer Management
• Sales Order Processing.
• Sales Support; assisting the sales team with daily sales administration activities
• Sales Team Administration

Required Skills / Attributes

• Good oral and written communication skills
• Good team player
• Good interpersonal and people management skills and negotiating skills
• Strong sense of professionalism, integrity, sound judgment and tact
• Ability to maintain confidentiality
• Proficiency in the use of ERPNext

Detailed Job Description
Customer Record Management:

• Create records for new customers, including contact details and the name of the representative managing the account.
• Update details of existing customers you are managing
• Prepare sales by customer and sales by products report for customers under your care

Sales Order Processing:

• Processes Sales Order, Authority to Load (ATL) received from customers, sale reps or agents. Ensure all orders are placed into ERP immediately.
• Cancel all sales orders that are no longer valid.

Sales Support:

• Provide customers with product information, order status, order delivery status, credit balance
• Re-activation of in active customers
• Ensure Customers receivables are paid on time.
• Send monthly customer account statements prepared by accounts
• Alert sales reps to any urgent issues
• Update representatives on orders or deliveries
• Resolve all customer dispute
• Pass any technical queries from sales reps or customers to appropriate departments
• Ensure all sales returns are properly dealt with and ensure the customer’s account is credited.
• Schedule monthly visits to top customers

Sales Team Administration:

• Maintain records of sales rep scorecard and compare them with targets to help sales managers and representatives monitor the team's progress
• Monitor all sales reps DRAR and report any deviations
• Report all customer complaints about sales reps to the sales admin manager