Sales Admin Officer at ETC Workforce Services Limited

Job Description

• The Sales Admin officer is responsible for supporting the sales team by ensuring efficient RFQ submissions, accurate order processing, and excellent customer service.
• This role is crucial in maintaining smooth sales operations and delivering a positive experience for customers.

Key Duties and Responsibilities

• Assist in preparing and submitting accurate RFQs (Request for Quotation) to customers.
• Collect and organize necessary information from internal teams (e.g., engineering, production) to complete RFQs.
• Track and log RFQ statuses in the CRM/ ERP system and follow up with customers as required.
• Accurately input customer orders into the company’s ERP system.
• Verify order details to ensure alignment with RFQs and customer agreements.
• Coordinate with production and logistics teams to confirm order timelines and delivery schedules.
• Communicate updates on order statuses to customers and internal stakeholders.
• Respond promptly and professionally to customer inquiries about RFQs, orders, and general product information.
• Resolve basic customer service issues and escalate unresolved or complex customer issues to senior team members or managers.
• Maintain a record of customer interactions for future reference.
• Provide accurate product information and order status updates to customers
• Maintain accurate records of RFQs, orders, and correspondence in the CRM/ERP systems.
• Prepare basic reports on sales activities, RFQ outcomes, and order fulfillment rates.
• Support the sales team with scheduling meetings, organizing documentation, and preparing presentations (as needed).
• Assist in data entry and data cleaning tasks.

Competencies and Qualifications

• Bachelor's degree in Business Administration, Sales, or a related field (preferred).
• Prior experience in an administrative or customer service role
• Experience with CRM software (e.g., Salesforce, HubSpot)
• Knowledge of the manufacturing industry (preferred but not required)
• Excellent communications and interpersonal skills
• Strong attention to details and accuracy
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Basic understanding of customer service principal
• Ability to work independently and as a part of a team
• Strong organizational and time management skills