Roving Operations Manager at Mercy Corps

Knowledge and Experience

• BA / BSc degree in a relevant field.
• Minimum of 3 years management experience in a corporate or an NGO sector, including experience in operational support.
• Sound knowledge of administrative and logistics procedures is highly desired.
• Proven supervisory ability and/or technical skills combined with leadership.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with colleagues in a diversified multi-cultural and multi-ethnic working environment.
• Skills in managing, organizing, planning and implementing assigned tasks under pressure of frequent and tight schedules.
• Strong ability to apply good judgment and decision-making skills in difficult and complex working environments.
• Demonstrated analytical and problem-solving skills in handling management and coordination issues at country program level.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English skills required.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.

Essential Job Responsibilities

• The Roving Operations Manager provides general management and Coordination for all program support functions including procurement, logistics, asset, warehousing, admin, property management and information technology.
• The Operations Manager- Roving proactively and informatively communicates and coordinates the program
• Provides support functions with Mercy Corps staff in East, North Central, Northwest and West states and other field locations (as and when required).
• The Roving Operations Manager is a key person within the country program, who ensures the resources are planned and utilized towards effective program support.
• The Roving Operations Manager plays a key role in the field operations management of the country program and shares the responsibility for the direction and under the guidance of the Operations Director.
• Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy Corps towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, fleet management and warehouse.
• Establish systems to ensure smooth flow of goods into the country through different channels.
• Identify different vendor categories in order to respond to the program needs.
• Act as a focal point for all internal and external coordination
• Provide overall operational support to programs and facilitate coordination, supervision and monitoring of support activities designed to assist in fulfilling program objectives.
• Establish and maintain pipeline of supplies, overseeing the logistical aspects of the operation; overseeing all commodity storage and movements as needed.
• Oversee facility management, including housing, office leases and warehouses; ensure that security standards are maintained at all premises.
• Work closely with program management to facilitate program planning and upcoming procurement resources needs.
• Work closely with program and finance teams to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.
• Responsible for the management of all project procurement functions compliance and control as described in Mercy Corps FP3.
• Supports the program team on timely provision of operations support at a higher level of standards.
• Ensures compliance requirements of Mercy Corps and rules and regulations specified by the donors and sometimes host governments.
• Provides management information for decision making as required.
• Support developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting.
• Represents Mercy Corps as required in coordination with country management. The Roving Operations Manager will have certain representation at the discretion of the Operations Director. The level of representation may vary depending on the country context (i.e., Local Logistics Cluster, NGO Working Groups, etc.)

Other Responsibilities:

• As a member of the Operations team, the Roving Operations Manager is responsible for but not limited to key responsibilities of management oversight, development and implementation of policies and procedures and resource management.

Implementation of Policies and Procedures:

Implementation of appropriate operations policies and procedures that comply with Mercy Corps policies and procedures and with donor rules and regulations focusing on the achievement of the following results:

• Full compliance of operations with Mercy Corps Global Procurement and Logistics policies, procedures, and processes.
• Provide technical and managerial leadership in implementation of Procurement and Logistics in the Northeast program.
• Ensure ongoing full compliance of Mercy Corps finance policies and procedure and others (i.e. Program Management Manual, National Staff Handbook and etc.).
• Provide expert advice on Mercy Corps policies regarding resource management, tools, etc.

Resource Management:

Effective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results:

• Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner to country management.
• Responsible for provision of high quality and timely procurement and other program support.
• Exercising management over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations.
• Oversee provision of transport and travel support (international and domestic).
• Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory.

Team Management:

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.
• Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility:

• Senior Administration officer, Asset Controller, Logistics Officer , Operations officers

Accountability:

• Reports Directly To:Director of Operations.

Accountability to Participants and Stakeholders:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Success Factors:

• The successful Roving Operations Manager will be good at problem solving and have the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial as well as training capacity, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. They will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
• Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Organizational Learning:

• In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.