Retention Specialist at Quidax

What you’ll be doing

• As a retention specialist at Quidax, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success

What your day-to-day looks like

• Leading ongoing communication and accountability for client satisfaction.
• Communicate client needs to the relevant department and meet objectives and deadlines.
• Prepare weekly activity and forecast reports
• Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling.
• Design a customer outreach strategy that includes methods to save active & in-active customers while maintaining a positive rapport.
• Identify and resolve issues that would hinder customers from trading or utilizing the Quidax app.

What you need to have

• Minimum of 2 years of work experience with a focus on growth & retention in fintech, banking B2C companies.
• Fluent English and excellent writing skills is a must
• Strong process management, and negotiation skills.
• Sound knowledge in MS Excel, databases, Google Analytics, etc.