Jobs at Quidax

What we're looking for

• We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.
• Your responsibilities should you choose to accept will include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)
• The QA engineer role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets our user needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we’d like to meet you.
• Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

What your day-to-day looks like

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Estimate, prioritize, plan and coordinate testing activities.
• Design, develop, and execute automation scripts using open-source tools.
• Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Liaise with internal teams (e.g., developers and product managers) to identify system requirements.
• Track, monitor debugging process results, and investigate the causes of non-conforming software and train users to implement solutions.
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

Job requirements

What you need to have

• Minimum of 3 years proven experience as a Quality Assurance Engineer or in a similar role.
• Strong understanding of quality assurance processes, testing methodologies, and industry standards.
• Hands-on experience with automated testing tools and frameworks (e.g., Cypress, Cucumber, Appium).
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Experience working in an Agile/Scrum development process..

Nice to haves

• Crypto experience
• Fintech experience
• Security testing

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About the Job

• We are looking for a Fraud Specialist to efficiently and effectively manage fraud related issues. This role is primarily responsible for developing and implementing action plans for detecting fraudulent activities in the organisation.
• The candidate should be familiar with legal and regulatory guidelines and best practices and should also be of high ethical standard. The Senior Fraud Analyst is responsible for analysing transaction trends, developing fraud prevention strategies, and executing processes that will help us keep fraud levels below our acceptable thresholds.
• Experience as a Fraud Management professional. In-depth knowledge of the industry’s standards and regulations. Excellent knowledge of reporting procedures and record keeping. A business acumen partnered with a dedication to legality. Methodical and diligent with outstanding planning abilities.

Here’s an example of what your day to day at Quidax might look like:

• Fraud Monitoring, Analysis, Investigation and Resolution. Proactively monitor and review account and transaction data for suspicious activity and possible fraud.
• Utilise various data analysis and accounting tools in collecting, sorting and analysing transaction data to obtain results which reveal inconsistencies as well as the possible suspects.
• Identify business areas requiring increased security to protect the company and customers from future incidents of fraud, provide recommendations on possible mitigants.
• Respond to fraud queries across the multiple channels. Liaise with internal teams, customers, banks, law enforcement and any 3rd party involved.
• Design and implement processes effective for the prevention or minimization of fraud risks.
• Maintain record of investigative operations and findings, root causes, impact and possible risk mitigations.
• Create Fraud rules, test and provide feedback on process and system improvements based on changing fraud trends and patterns.
• Work closely with internal functions including Operations, Customer Support, and Compliance. Liaise with legal and compliance to develop and execute plans for the resolution of fraud cases.
• Prepare reports for senior management and external regulatory bodies as appropriate.
• Other roles as assigned.

What you need to have

• 3-4 years’ experience as a Fraud Manager preferably in financial services.
• Possess a solid understanding of fraud trends and have experience using technology to detect, prevent, investigate and optimise fraud processes.
• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
• Proficiency in SQL/ Advanced Excel or any other data manipulation tool.
• Strong analytical, communication, and organizational skills.
• Ability to operate with minimal supervision, and high degree of autonomy.
• Strong attention to detail, ability to spot patterns and investigate.
• Have successfully implemented a fraud solution from start to finish.
• Have managed a fraud tool and/or written fraud rules that help with reducing fraudulent occurrences.

Nice to haves

• A Fraud Certification (CFE)
• Crypto experience

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What you’ll be doing

• As a retention specialist at Quidax, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success

What your day-to-day looks like

• Leading ongoing communication and accountability for client satisfaction.
• Communicate client needs to the relevant department and meet objectives and deadlines.
• Prepare weekly activity and forecast reports
• Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling.
• Design a customer outreach strategy that includes methods to save active & in-active customers while maintaining a positive rapport.
• Identify and resolve issues that would hinder customers from trading or utilizing the Quidax app.

What you need to have

• Minimum of 2 years of work experience with a focus on growth & retention in fintech, banking B2C companies.
• Fluent English and excellent writing skills is a must
• Strong process management, and negotiation skills.
• Sound knowledge in MS Excel, databases, Google Analytics, etc.