Retail Supervisor at Robeck Locks Ltd

Details

• The ideal candidate should have experience working within a customer-focused environment and working as part of a team.
• You should also have good basic arithmetic and a gift for dealing with people.
• With these talents, you’ll deliver retail excellence to grow income and make a difference to Robeck Locks and the people we serve.

Core Responsibilities

• Manage retail staff, which includes people working on the floor, in store, and the cashiers
• Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
• Make sure pricing is correct
• Work on store displays
• Does Market research in order to identify new services and products
• Recruit, Coach, counsel, discipline, and train employees
• Evaluate self-on-the-job performance, as well as other staff
• Identify market trends that appeal to customers
• Ensure products are clean and ready to be displayed
• Maintain inventory and ensure items are in stock
• Analyze financial statements in order to enhance profit-making opportunities
• Ensure promotions are accurate and in tune with the company’s standards
• Utilize computers to record sales figures, for data analysis, and forward planning
• Monitor local competitors
• Maintain health and safety measures and store’s cleanliness
• Organize and distribute staff schedules
• Preside over staff meetings
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Handle customer complaints, issues and questions.
• Implementing measures to avoid stock damages, theft, and wastage
• Identify talent and coach the team to be the best performers that they can be.
• To be responsible of opening, closing and running the shop in the absence of the Shop Manager

Requirements
Skills set:

• Minimum of HND in a Business related field.
• Demonstrate strong interpersonal and customer service skills
• Pays attention to detail
• Ability to work under pressure safely and efficiently
• Must have a Good Positive Attitude
• Must be able to efficiently and effectively manage people in a retail environment.
• Strong organizational and time management skills
• Basic Financial skills
• Excellent written, oral, and verbal communication skills
• Must have PC skills, including the ability to use Retail software and Microsoft Office
• Must live within close proximity to Mushin or Ipaja.

You Are:

• An experienced supervisor used to managing a small team in a fast-paced customer-focused environment.
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• A ‘people person who finds it easy to get on everyone and is able to build strong working relationships with the people you work with
• Trustworthy and reliable as you will be an important part of a small team. Your team and your customers will depend upon you to do your job to the best of your ability at all times.
• Friendly, flexible, positive, reliable, honest, and hard-working!
• Experienced as a supervisor, team leader or manager in retail or other similar industries would certainly come in handy but we would still love to hear from you if

What we want from you:

• Previous supervisory experience is ideal.
• To be enthusiastic and want to create a fun place to shop.
• Be creative - you will have a lot of autonomy with the management team to merchandise and demonstrate products to your customers.
• To be dedicated to improve on what we currently do. We appreciate that at all levels, our employees bring with them some amazing ideas.
• Finally, a passion for what we sell is going to be a plus point for you!