Retail Success Associate at Sabi

Reponsibilities

• Identification and onboarding of buyers in a specific geographical cluster.
• Assist buyers with setting up and navigating the platform.
• Training buyers on how to use the platform.
• Buyer account management.
• Coordinating issue escalation and resolution on behalf of buyers.
• Supporting buyers with order placement and delivery coordination.
• Collecting feedback/data on app usage, bugs, improvements required etc.
• Communicating new features to buyers.
• Identify ways of improving buyer onboarding, support and account management processes.
• Develop relationships with new and existing buyers as well as ensure satisfaction with the platform.

Requirements

• ND or equivalent in business, Marketing or related experience within a similar role.
• 2+ years’ experience in a client service/support/success role (experience in client services in an ecommerce provider is a plus).
• Knowledge of the FMCG industry is a plus.
• Effective communication skills at organizational levels, including written, oral and presentation skills.
• Experience and knowledge of ecommerce is a plus.
• Proven ability to develop and maintain strong client relationships.
• Must be assertive, detail-oriented and self-directed.
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.