Retail Stylist at Owens and Xley

Our Client, a Luxury Fashion Store in Lekki, Lagos, is currently recruiting a suitably qualified candidate to fill the position below:

Location: Lekki, Lagos

Employment type: Permanent

Reporting to: Retail Store Supervisor

Summary of position

The Retail Stylist will assist the team in the smooth and efficient running of the store, paying particular attention to customer service, ensuring our customers receive excellent service at all times. You are expected to drive sales, demonstrate commercial awareness and manage the store in the absence of management. This role requires adaptability and flexibility together with a willingness to help.

Main Duties and Responsibilities:

Sales

• Actively drive sales growth by understanding key dynamics of the store
• Be proactive- research marketing and development strategies to increase revenue and promote brand
• Achieve sales targets by using all tools at your disposal and own initiative

 Customer Service

• Actively acknowledge and approach all customers
• Use active listening skills to help identify customer’s needs and source the correct item by using open ended questions
• Ensure customers are your priority at all times, consistently demonstrate your ability to balance getting the job done with acknowledging and helping customers
• Actively use FABS and product knowledge to enhance selling
• Understand and follow all service standards
• Build relations with new and existing customers to encourage returning sales.
• Deal with all customer enquiries efficiently and remain calm throughout the interaction

Store Operations

• Carry out opening and closing procedures, receiving/processing deliveries and supervise the store cleaning
• Follow company guidelines for all cash handling
• Contribute ideas for displays and merchandising, adhering to company standards
• Maintain excellent housekeeping standards throughout the store and stockroom
• Promote and action customer orders
• Ensure all pricing and tags is appropriate and meets the company standard
• Complete all stock-take preparation and procedures as and when required
• Send reports (daily and monthly) to the management
• Follow the company Health & Safety guidelines

 Ecommerce

• Carry out required administrative duties pertaining to the online store
• Ensure all customer queries pertaining to the online store are attended to/ completed

Communication

• Ensure your communication style is clear, appropriate for the workplace and tailored to meet individual needs.
• Follow company standards on email
• Ensure that company provided internet is used only for work-related purposes
• Ensure your written and verbal communication is clear, appropriate and professional.
• Utilize all communication tools to ensure information is shared within your team on a timely and relevant basis.
• Utilize all communication tools to ensure information is shared with your customers on a timely and relevant basis

Teamwork

• Participate at team meetings and weekly briefing sessions
• Demonstrate flexibility and a willingness to adapt to the needs of the business
• Show consideration for team members and provide support when required
• Seek assistance/ support from team members when required

Personal Development

• Use initiative to actively seek out new opportunities and skills
• Take responsibility for your personal development
• Participate in training opportunities and contributing positively to these sessions
• Demonstrate pride and take ownership of your role
• Adhere to company dress code guidelines
• Read and adhere to all company policies and procedures

Qualifications

• HND/BSC in any field
• 1-3 years’ experience
• Experience in the fashion industry is a plus

Additional Requirements

• Highly analytical with a flair for numbers
• Good networking, prospecting and closing skills
• Result-oriented team player with exceptional motivation and interpersonal skills
• Relationship management skills and openness to feedback
• Excellent written and verbal communication skills
• Ability to work independently and flexibly
• Loves to talk and socialize
• Pays close attention to detail
• Personable and approachable
• Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
• Good initiative, time and stress management skills
• Excellent customer service skills
• High level of professionalism

Remuneration

N60,000 – N80,000 monthly.