Retail Store Supervisor at Owens and Xley

Summary of position

• As the Retail Store Supervisor, you will contribute to the profitability of the retail operation by receiving, handling, and managing the inventory of merchandise as well as other supplies in a timely and organized manner.
• You will also ensure the smooth and efficient running of the store, paying particular attention to customer service, ensuring our customers receive excellent service at all times. In addition, you are expected to drive sales, demonstrate commercial awareness and develop business strategies.
• The role requires adaptability and flexibility together with a willingness to learn.

Main Duties and Responsibilities
Receiving Inventory:

• Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of lading, purchase orders, and other documents.
• Maintain ongoing and proactive communication with key partners about new arrivals, order overages and shortages, and delivery delays.

Inventory Management:

• Accurate tracking and documentation of stock/ inventory by accounting for merchandise and supplies, you will enable compliance with designated inventory levels and help prevent run-outs.
• Provide daily accounting and documentation
• Participate in formal periodic inventory audits.
• Carry out external transfers, damaged merchandise, and manufacturer returns.
• Decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities weekly.
• Liaise with stockists on all matters relating to inventory
• Maintain inventory weekly and quarterly by implementing purchase plans with all stockist
• Maintain the record of receipts as well as issuance of items that are going out of the store to ensure accuracy and completeness

Merchandise Handling:

• Ship merchandise and supplies in and out of inventory to internal locations, departments, and mailing/shipping providers. Specifically, this means that you will pull items from storage, physically move them, stock shelves, fill displays, use tracking and communication tools, pick, and package products.
• Advise appropriate partners about product placement and new inventory levels. You will organize the stockroom or warehouse, and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained.
• Enter stockroom data in appropriate databases.
• Implement safety standards in handling customers’ stocks.

Operational:

• Implement mark-down & price changes directed by the business
• Process damaged & returned product to the store, using company guidelines
• Understand and apply new information, ideas and concepts
• Juggle priorities, flexibility and adaptability regarding daily tasks and duties
• Demonstrate a customer first culture within all operational efficiencies
• Handle customer queries positively and professionally
• Carry out store opening and closing procedures, receiving/processing deliveries and supervising cleaning
• Follow the Company’s guidelines for all cash handling
• Review and action replenishment needs regularly
• Prepare detailed daily/weekly sales report.
• Contribute ideas for displays and merchandising, adhering to the Company’s standards
• Maintain excellent housekeeping standards throughout the store and stockroom
• Promote and action customer orders and transfers
• Ensure all pricing and tags are appropriate and meets the Company’s standards
• Ensure strict compliance and monitoring of rules, policies and standards
• Effectively plan and organise events with the Business Director as scheduled
• Monitor and ensure strict compliance of the Company’s rules, policies and standards
• Supervise the retail staff to ensure that they actively carry out their roles
• Develop and arrange promotional and in-store display
• Make timely payments of all monthly utilities and bills (i.e internet subscription, PHCN etc)
• Carry out ad-hoc tasks as requested/ required

Business Development / Digital Channel Management:

• Take pictures of products and post on the social media platforms
• Create and post videos on social media platforms
• Manage all social media pages
• Efficiently manage and fulfil orders from the website
• Develop creative design elements for the brand’s content marketing strategy
• Develop influencer-marketing strategies that work for the primary purpose of increasing sales.
• Interact with customers in the comment section
• Content creation and management
• Work proactively to determine and propose the Company’s marketing needs
• Drive brand understanding and support throughout the organization
• Champion/drive initiatives that support delivery of the brand promise
• Maintain brand identity consistency
• Conceive and implement cost reduction strategies following approval from the Business Director
• Prepare reports and month-end overviews of current activities and monthly revenue forecasts as well as plans for future business development
• Identify trends and insights, and optimize spend and performance based on the insights
• Organize themed arrangement of stores
• Create and manage sponsored ads
• Conceive and implement solutions to make business self-run.

Personal Development:

• Reflect and understand the Company’s brand
• Adhere to the Company’s dress code guidelines
• Read and adhere to all company policies and procedures. Failure to comply will result in disciplinary action or termination.

Qualifications

• HND / BSc in any related discipline
• 1 - 2 years experience as a Manager or similar executive role
• Experience in the fashion industry is a plus.

Additional Requirements:

• Highly professional
• Excellent communication skills
• Able to work independently and flexibly
• Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients
• Adequate knowledge of implementing business processes and functions
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Excellent interpersonal skills
• Strong adherence to principles and values
• Networking skills
• Entrepreneurial and commercial thinking
• Capable of preparing management reports and correspondence
• Highly organized and detailed
• Loves to talk and socialize
• Personable and approachable
• Be creative and contribute new and innovative ideas.