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  • Posted: Sep 28, 2021
    Deadline: Oct 26, 2021
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  • Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Senior Human Resource Analyst

    Job Summary

    • The ideal candidate will have experience in all areas related to the human resources field. should be comfortable onboarding new candidates and collecting necessary background information as well as assisting employees while at work.
    • This candidate should work closely with management in order to provide training for employees and establish ways to increase employee engagement.

    Duties and Responsibilities

    • Provides day-to-day advice, interpretation, and support to client departments regarding the application of human resources policies, guidelines, procedures, and best practices.
    • Develop HR strategies, policies and procedures for new and existing businesses
    • Conduct workforce audits, job audits and pulse of the organization reviews and make recommendations for improvement
    • Analyze and prepare the result of appraisals and communicate to clients
    • Provides guidance and input on business unit restructuring and workforce planning.
    • Evaluate staffing needs for clients and make recommendations
    • Develop workflow policies and manualsfor clients
    • Create compensation plans
    • Prepare all HR related documentation including job descriptions, offer letters etc.
    • Develop Key Performance Indicators(KPI) for business units and employees as required and conduct performance appraisals for client organizations
    • Work with the Lead Consultant to brainstorm and prepare business reports when required
    • Work with Lead Consultant and client to carefully source and place qualified candidates
    • Develop contract terms for new hires, promotions and transfers.
    • Analyze competitors’ practices and make recommendations to management
    • Make recommendations to leadership on improvements in benefits to attract and retain a quality workforce
    • Design and manage employee surveys and exit interviews
    • Develop assessments for potential and current employees
    • Complete termination paperwork and exit interviews when required
    • Keep abreast of all legal and statutory requirements for to day-to-day management of employees
    • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
    • Oversee end to end hiring for clients including job publishing, shortlisting, interviewing and placement and onboarding
    • Oversee administrative policies within client’s organization and within the office; recommending changes as appropriate.
    • Work with team to develop training materials when required
    • Ensure compliance with internal policies, company standards, and best practices.
    • Provide HR policy guidance and interpretation.
    • Identify training needs for business units and individual executive coaching needs.
    • Participates in evaluation and monitoring of training programs to ensure success. Follow up to ensure training objectives are met.
    • Perform all other HR and organizational related duties as assigned.

    Job Requirements

    • B.Sc or HND in Human Resources, Business Administration, Industrial Psychology, or related field required.
    • At least 4 years of experience in HR and 1 years in a similar role.
    • CIPM certification required.

    Skills and Abilities:

    • Strong understanding of business policies and procedures
    • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
    • Thorough understanding of local, state, and federal laws involving employment, HR, and HR policies
    • Proficient with or the ability to quickly learn the organizations HRIS, payroll, and similar employee management software.
    • Ability to create detailed spreadsheets, charts, and presentations
    • Familiarity with HR operations including hiring, payroll, and employee benefits
    • Ability to create detailed spreadsheets, charts, and presentations
    • Excellent time management skills, ability to multitask and prioritize work
    • Excellent organization, planning and coordination skills
    • Good intuitive, negotiating, and analytical skills
    • Ability to work with minimal supervision
    • Highly proficient in the use of Microsoft office tools
    • Excellent written and verbal communication skills
    • Must be able to prepare management reports and correspondence

    Salary
    N180,000 - N250,000 / Month

    go to method of application »

    HR Analyst

    Location: Lekki, Lagos
    Employment Type: Full-time, Permanent
    Reporting to: Senior Human Resource Analyst.

    Job Summary

    • The Human Resource Analyst will be responsible for understanding the relationship between people and process and providing insight on the best ways to efficiently manage human talent to ensure maximum productivity.

    Main Duties and Responsibilities

    • Work with the team on organizational design projects
    • Develop organizational charts and staffing plans
    • Prepare job descriptions and task sheets
    • Prepare performance management documents
    • Prepare compensation plans
    • Assist in conducting staff audits, job audits and pulse of the organization reviews for clients
    • Analyze and prepare the result of appraisals and communicate to clients
    • Meet with clients to decipher HR needs
    • Design workflow policies and manualsfor clients
    • Conduct performance appraisals for client organizations when required
    • Work with team to develop training materials when required
    • Conduct assessments and interviews when required
    • Conduct reference checks for new employees when required
    • Complete termination paperwork and exit interviews when required
    • Onboard new employees when required
    • Provide general support to clients when required
    • Keep up-to-date with the latest HR trends and best practice
    • Perform other duties as assigned

    Qualification / Experience

    • B.Sc or HND Human Resources, Business Administration, Industrial Psychology, or related field required.
    • At least 2 years of experience in related areas such as job classification and compensation, recruitment, selection, training, employee benefits, and/or equal opportunity compliance preferred.
    • CIPM certification a plus
    • Candidates should preferably live along the Lekki-Ajah axis

    Skills and Abilities:

    • Knowledge and understanding of Business Policies and Procedures.
    • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
    • Thorough understanding of local, state, and federal laws involving employment, HR, and HR policies
    • Proficient with or the ability to quickly learn the organizations HRIS, payroll, and similar employee management software.
    • Familiarity with HR operations including hiring, payroll, and employee benefits
    • Ability to create detailed spreadsheets, charts, and presentations
    • Excellent time management skills, ability to multitask and prioritize work
    • Excellent organization, planning and coordination skills
    • Good intuitive, negotiating, and analytical skills
    • Ability to work with minimal supervision
    • Highly proficient in the use of Microsoft office tools
    • Excellent written and verbal communication skills
    • Must be able to prepare management reports and correspondence

    Salary
    N80,000 - N120,000 monthly.

    go to method of application »

    Digital Channel Officer

    Summary of Position

    • In this role, you are required to design & implement strategies that help to promote the Company on social media by creating highly engaging content that by itself pulls the required traffic to our stores whether online or in-store for purchases in high volumes.

    Main Duties and Responsibilities

    • Develop a robust social media strategy for the Company
    • Implement and manage marketing strategies in line with company goals and objectives.
    • Ensure brand consistency across all channels in tone, voice, and terminology.
    • Manage marketing campaigns across all the Company’s digital channels including but not limited to website, email, Instagram, Facebook
    • Post platform-specific content for general, informative, and marketing purposes
    • Review posts, monitor SEO and user engagement; suggest content optimization techniques, conduct research on the best ways to increase traffic, and analyze key metrics to determine which initiatives work best
    • Create, maintain & grow new and existing relevant social networks to increase clientele base.
    • Provide feedback from social media trends & research and advise the business on how to scale.
    • Manage social media budget for paid advertising, social media management tools, designs, etc.
    • Stay up to date with the latest social media best practices, apps development, current technologies, and trends and adjust strategy as social media evolves.
    • Monitor, listen and respond to users while developing leads and collaborate with the sales team to create an exceptional customer experience.
    • Compile end-of-month (EOM) reports showing results of social media interactions.
    • Perform other tasks as assigned.

    Qualifications

    • HND / B.Sc in any related discipline.
    • 2 - 3 years relevant experience in a retail / commercial environment.
    • Experience in the fashion industry is an added advantage.

    Additional Requirements:

    • Must place a high premium on excellence as a standard.
    • Excellent SEO, copywriting, design & content creation skills
    • Sound knowledge of funnel marketing & marketing analytics
    • Excellent customer service
    • Proactivity, organization, and a very strong work ethic.
    • Strong project management skills
    • Organization & strong attention to details
    • Business savvy & a strategic thinker
    • Ability to balance competing demands & respond well to changed priorities.
    • A desire to gain commercial exposure within a high-profile, international fashion business.

    go to method of application »

    Retail Manager

    Job Description

    • In this role, you are expected to plan, implement and oversee the overall sales strategy for the Company.
    • You are also responsible for the consistent delivery of excellent service and ensuring that customers have a pleasant experience when they interact with the brand.

    Main Duties and Responsibilities

    • Implement best standards for providing outstanding customer service in the retail store.
    • Ensure the look and feel of the store adequately represents the brand.
    • Conduct physical count of inventory to identify coherence of stock on the shop floor with system records.
    • Coordinate the flow of goods from the stock room to the shop floor, and oversee merchandise replenishment.
    • Liaise with the C.E.O to set sales targets for the store and ensure they are met/exceeded in due time.
    • Inspire sales team (in-store and online) to meet and exceed set sales quota.
    • Conduct daily, weekly, monthly, quarterly & annual sales analyses to measure profitability and progress.
    • Monitor staff-to-customer interaction and ensure that the sales team uses refined language to communicate with customers.
    • Assist sales teams with managing objections and closing deals at the store.
    • Handle complex customer complaints with professionalism, protecting company reputation.
    • Supervise sales team efforts and demonstrate teamwork by offering timely support where required.
    • Conduct weekly sales team meetings to discuss the highs and lows of the week and strengthen team efforts for better outcomes.
    • Ensure everyone is familiar with new products and able to discuss them with shoppers.
    • Recognize and document records of top-performing products for strategic business decisions.
    • Test and appraise staff knowledge on new products, services or promotions, etc.
    • Conduct periodic customer needs assessments and recommend appropriate products & services.
    • Analyze customer behavior & position items for better reception by upselling/cross-selling.
    • Come up with initiatives for new product development where/when necessary.
    • Prepare documentation, contract, reports, and all other paperwork related to sales.
    • Represent the company in areas of public relations such as exhibitions, trade fairs, pop-up sales, etc.
    • Perform occasional assessment of sales/store staff and recommend hiring and training needs where required.
    • Advocate traditional and non-conventional sales techniques such as referral networking or customer loyalty programs that guarantee repeat purchases.
    • Liaise with sales and logistics team for timely delivery of orders to customers’ destinations.
    • Work closely with the Digital Channel Officer to drive attention to products that seem to drag.
    • Conduct periodic profit and loss analysis to determine the success of implemented strategies, improve daily operations, reduce costs and increase revenue.
    • Train the sales team to maximize sales opportunities during marketing events.
    • Collaborate with the Accountant to resolve issues arising from discrepancies in physical/system sales records.
    • Perform all other tasks as assigned.

    Qualifications

    • HND / B.Sc in any related discipline
    • Minimum of 4 years experience as a Manager or similar executive role
    • Experience in the fashion industry is a plus.

    Additional Requirements:

    • Highly professional
    • Excellent communication skills
    • Good report writing abilities.
    • Sound knowledge of traditional/non-conventional sales techniques.
    • Ability to set sales quota/targets and exceed them.
    • Proficiency in MS Office Suites.
    • Sound knowledge of POS systems & ERPs.
    • An exhaustive knowledge of the fashion industry.
    • Able to work independently and flexibly
    • Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
    • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of customers
    • Adequate knowledge of implementing business processes and functions
    • Exceptional leadership, communication, and conflict management skills
    • Excellent interpersonal skills
    • Strong adherence to principles and values
    • Strong business acumen & strategic thinking skills
    • Capable of preparing management reports and correspondence
    • Highly organized and detailed
    • Loves to talk and socialize
    • Personable and approachable
    • Be creative and contribute new and innovative ideas.

    go to method of application »

    Business Development Officer

    Job Description

    • The Business Development Officer would be responsible for analysing our customer base and current sales strategies and identifying opportunities to increase efficiency and profitability.

    Main Duties and Responsibilities

    • Create and maintain a proactive relationship with customers
    • Work proactively to determine and propose marketing trends
    • Monitor each brand closely to ensure sales
    • Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
    • Proactively come up with a marketing plan
    • Drive brand understanding and support throughout the organization
    • Maintain identity consistency
    • Prepare reports and month-end overviews of current activities, and monthly revenue forecasts, plus plans for future business development
    • Keep brand relevant through different measures
    • Identify and analyse industry and market trends
    • Perform market research to identify new opportunities and engage with the Business Director to establish strategies for pursuing those new opportunities.
    • Organize themed arrangement of stores
    • Create and manage sponsored ads
    • Brainstorm new and creative growth strategies
    • Create newsletters and come up with E-retail marketing ideas.

    Teamwork:

    • Participate at team meetings and weekly briefing sessions
    • Demonstrate flexibility and a willingness to adapt to the needs of the business
    • Show consideration for team members and provide support when required
    • Seek assistance/ support from team members when required

    Personal Development:

    • Use initiative to actively seek out new opportunities and skills
    • Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
    • Participate in training opportunities and contributing positively to these sessions
    • Demonstrate pride and take ownership of your role
    • Adhere to company dress code guidelines
    • Read and adhere to all company policies and procedures

    Qualifications / Experience

    • HND / B.Sc in any related discipline.
    • Minimum of 1+ years’ work experience in a Marketing role.

    Requirements:

    • High level of professionalism
    • Excellent communication skills
    • Ability to work independently and flexibly
    • Have the ability to work well under pressure and meet deadlines
    • Have networking and analytical skills
    • Excellent IT skills
    • Highly organized and detailed
    • Be creative and contribute new and innovative ideas.

    go to method of application »

    Retail Store Supervisor

    Summary of position

    • As the Retail Store Supervisor, you will contribute to the profitability of the retail operation by receiving, handling, and managing the inventory of merchandise as well as other supplies in a timely and organized manner.
    • You will also ensure the smooth and efficient running of the store, paying particular attention to customer service, ensuring our customers receive excellent service at all times. In addition, you are expected to drive sales, demonstrate commercial awareness and develop business strategies.
    • The role requires adaptability and flexibility together with a willingness to learn.

    Main Duties and Responsibilities
    Receiving Inventory:

    • Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of lading, purchase orders, and other documents.
    • Maintain ongoing and proactive communication with key partners about new arrivals, order overages and shortages, and delivery delays.

    Inventory Management:

    • Accurate tracking and documentation of stock/ inventory by accounting for merchandise and supplies, you will enable compliance with designated inventory levels and help prevent run-outs.
    • Provide daily accounting and documentation
    • Participate in formal periodic inventory audits.
    • Carry out external transfers, damaged merchandise, and manufacturer returns.
    • Decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities weekly.
    • Liaise with stockists on all matters relating to inventory
    • Maintain inventory weekly and quarterly by implementing purchase plans with all stockist
    • Maintain the record of receipts as well as issuance of items that are going out of the store to ensure accuracy and completeness

    Merchandise Handling:

    • Ship merchandise and supplies in and out of inventory to internal locations, departments, and mailing/shipping providers. Specifically, this means that you will pull items from storage, physically move them, stock shelves, fill displays, use tracking and communication tools, pick, and package products.
    • Advise appropriate partners about product placement and new inventory levels. You will organize the stockroom or warehouse, and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained.
    • Enter stockroom data in appropriate databases.
    • Implement safety standards in handling customers’ stocks.

    Operational:

    • Implement mark-down & price changes directed by the business
    • Process damaged & returned product to the store, using company guidelines
    • Understand and apply new information, ideas and concepts
    • Juggle priorities, flexibility and adaptability regarding daily tasks and duties
    • Demonstrate a customer first culture within all operational efficiencies
    • Handle customer queries positively and professionally
    • Carry out store opening and closing procedures, receiving/processing deliveries and supervising cleaning
    • Follow the Company’s guidelines for all cash handling
    • Review and action replenishment needs regularly
    • Prepare detailed daily/weekly sales report.
    • Contribute ideas for displays and merchandising, adhering to the Company’s standards
    • Maintain excellent housekeeping standards throughout the store and stockroom
    • Promote and action customer orders and transfers
    • Ensure all pricing and tags are appropriate and meets the Company’s standards
    • Ensure strict compliance and monitoring of rules, policies and standards
    • Effectively plan and organise events with the Business Director as scheduled
    • Monitor and ensure strict compliance of the Company’s rules, policies and standards
    • Supervise the retail staff to ensure that they actively carry out their roles
    • Develop and arrange promotional and in-store display
    • Make timely payments of all monthly utilities and bills (i.e internet subscription, PHCN etc)
    • Carry out ad-hoc tasks as requested/ required

    Business Development / Digital Channel Management:

    • Take pictures of products and post on the social media platforms
    • Create and post videos on social media platforms
    • Manage all social media pages
    • Efficiently manage and fulfil orders from the website
    • Develop creative design elements for the brand’s content marketing strategy
    • Develop influencer-marketing strategies that work for the primary purpose of increasing sales.
    • Interact with customers in the comment section
    • Content creation and management
    • Work proactively to determine and propose the Company’s marketing needs
    • Drive brand understanding and support throughout the organization
    • Champion/drive initiatives that support delivery of the brand promise
    • Maintain brand identity consistency
    • Conceive and implement cost reduction strategies following approval from the Business Director
    • Prepare reports and month-end overviews of current activities and monthly revenue forecasts as well as plans for future business development
    • Identify trends and insights, and optimize spend and performance based on the insights
    • Organize themed arrangement of stores
    • Create and manage sponsored ads
    • Conceive and implement solutions to make business self-run.

    Personal Development:

    • Reflect and understand the Company’s brand
    • Adhere to the Company’s dress code guidelines
    • Read and adhere to all company policies and procedures. Failure to comply will result in disciplinary action or termination.

    Qualifications

    • HND / BSc in any related discipline
    • 1 - 2 years experience as a Manager or similar executive role
    • Experience in the fashion industry is a plus.

    Additional Requirements:

    • Highly professional
    • Excellent communication skills
    • Able to work independently and flexibly
    • Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
    • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients
    • Adequate knowledge of implementing business processes and functions
    • Must have outstanding organizational and leadership skills
    • Problem-solving aptitude
    • Excellent interpersonal skills
    • Strong adherence to principles and values
    • Networking skills
    • Entrepreneurial and commercial thinking
    • Capable of preparing management reports and correspondence
    • Highly organized and detailed
    • Loves to talk and socialize
    • Personable and approachable
    • Be creative and contribute new and innovative ideas.

    go to method of application »

    Sales Associate

    Job Description

    • The Sales Associate will assist the team in the smooth and efficient running of the store, paying particular attention to customer service, ensuring our customers receive excellent service at all times.
    • You are expected to drive sales, demonstrate commercial awareness and manage the store in the absence of management.
    • This role requires adaptability and flexibility together with a willingness to help.

    Main Duties and Responsibilities
    Sales:

    • Actively drive sales growth by understanding key dynamics of the store
    • Be proactive- research marketing and development strategies to increase revenue and promote brand
    • Achieve sales targets by using all tools at your disposal and own initiative

    Customer Service:

    • Actively acknowledge and approach all customers
    • Use active listening skills to help identify customer’s needs and source the correct item by using open ended questions
    • Ensure customers are your priority at all times, consistently demonstrate your ability to balance getting the job done with acknowledging and helping customers
    • Actively use FABS and product knowledge to enhance selling
    • Understand and follow all the Company’s service standards
    • Build relations with new and existing customers to encourage returning sales.
    • Deal with all customer enquiries efficiently and remain calm throughout the interaction

    Store Operations:

    • Carry out opening and closing procedures, receiving/processing deliveries and supervise the store cleaning
    • Follow company guidelines for all cash handling
    • Contribute ideas for displays and merchandising, adhering to company standards
    • Maintain excellent housekeeping standards throughout the store and stockroom
    • Promote and action customer orders
    • Ensure all pricing and tags is appropriate and meets the company standard
    • Complete all stock-take preparation and procedures as and when required
    • Send reports (daily and monthly) to the management
    • Follow the company Health & Safety guidelines

    Ecommerce:

    • Carry out required administrative duties pertaining to the online store
    • Ensure all customer queries pertaining to the online store are attended to/ completed

    Communication:

    • Ensure your communication style is clear, appropriate for the workplace and tailored to meet individual needs.
    • Follow company standards on email
    • Ensure that company provided internet is used only for work-related purposes
    • Ensure your written and verbal communication is clear, appropriate and professional.
    • Utilise all communication tools to ensure information is shared within your team on a timely and relevant basis.
    • Utilise all communication tools to ensure information is shared with your customers on a timely and relevant basis

    Teamwork:

    • Participate at team meetings and weekly briefing sessions
    • Demonstrate flexibility and a willingness to adapt to the needs of the business
    • Show consideration for team members and provide support when required
    • Seek assistance/ support from team members when required

    Personal Development:

    • Use initiative to actively seek out new opportunities and skills
    • Take responsibility for your personal development
    • Participate in training opportunities and contributing positively to these sessions
    • Demonstrate pride and take ownership of your role
    • Adhere to company dress code guidelines
    • Read and adhere to all company policies and procedures

    Qualifications

    • HND / B.Sc in any field
    • 1 - 3 years experience
    • Experience in the fashion industry is a plus

    Additional Requirements:

    • Highly analytical with a flair for numbers
    • Good networking, prospecting and closing skills
    • Result-oriented team player with exceptional motivation and interpersonal skills
    • Relationship management skills and openness to feedback
    • Excellent written and verbal communication skills
    • Ability to work independently and flexibly
    • Loves to talk and socialize
    • Pays close attention to detail
    • Personable and approachable
    • Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
    • Good initiative, time and stress management skills
    • Excellent customer service skills
    • High level of professionalism

    Method of Application

    Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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