Retail Station Manager (North/South) at Oasis Africa Consulting

To oversee the complete operations of a high-volume retail fuel station, ensuring exceptional customer service, operational efficiency, safety compliance, and profitability while leading a team of retail associates.

Operations Management

• Manage and oversee daily retail station operations ensuring compliance with company policies, procedures and regulatory requirements.
• Ensure 100% product availability (fuel, lubricants, LPG) with proper inventory management.
• Implement visual merchandising standards for the convenience store.
• Oversee equipment maintenance (dispensers, tanks, POS systems).
• Manage shift scheduling for 24/7 operations.

Financial Performance:

• Achieve monthly sales targets for fuel and non-fuel products.
• Control operational costs (energy, shrinkage, labor) within budget.
• Daily cash management and banking procedures.
• Analyze sales reports to identify growth opportunities.

Team Leadership:

• Recruit, train, and supervise station attendants (10-15 staff).
• Conduct weekly team meetings and performance reviews.
• Implement incentive programs to drive sales performance.

Customer Service:

• Maintain NPS (Net Promoter Score) above industry benchmark.
• Provide exceptional customer service, including customer complaints and concerns in a timely and professional manner.
• Implement loyalty programs and promotions.

HSSE Compliance:

• Enforce strict safety protocols (fuel handling, fire prevention).
• Conduct monthly safety drills and equipment checks.
• Ensure full compliance with DPR, SON, and environmental regulations.
• Site Maintenance:
• Maintain impeccable station cleanliness (forecourt, shops, restrooms).
• Oversee landscaping and exterior appearance.
• Manage third-party vendors (cleaning, security).

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field.
• 5+ years’ experience in retail management (fuel station preferred).

Experience:

• Experience in the oil and gas sector.
• POS and inventory management systems proficiency.
• Computer literate in Word, Excel, Office Outlook, and Financial Software. Skills:
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Problem-solving skills.
• Financial literacy (P&L understanding).
• Ability to work in a fast-paced, dynamic environment.
• HSSE certification (mandatory). Performance Metrics
• Fuel volume throughput (Monthly).
• Non-fuel revenue contribution.
• Shrinkage control (90%).
• Safety audit results.