Retail Sales Training Coordinator at Coronation Group

Role Responsibilities

• Develop and implement learning and development strategy and framework to guide the development and growth of retail agency staff.
• Maintain an organized calendar of retail training events and communicate schedules effectively to all stakeholders.
• Develop training courses and programmes for retail agency staff.
• Maintain a comprehensive training calendar to ensure timely delivery of programs.
• Identify training needs by conducting assessments and analyzing sales performance metrics to determine areas of improvement.
• Gather feedback from training participants and managers to assess the effectiveness of sessions and identify areas for improvement.
• Conduct hands-on training sessions, workshops, and one-on-one coaching to enhance product knowledge and selling techniques.
• Maintain learning and development spending against the HR Training budget.
• Organize and facilitate in-house training sessions and workshops.
• Regularly audit training resources to ensure alignment with current company goals and retail best practices.
• Liaise with external trainers and vendors to deliver specialized training programs.
• Stay updated on the latest sales techniques, tools, and industry trends to continuously improve training programs.
• Support employees during training by providing necessary resources and guidance.
• Source, evaluate, and manage relationships with external training vendors and consultants.
• Ensure training programs meet the organization's standards and budget requirements.
• Ensure all training initiatives comply with statutory and regulatory requirements (e.g., ITF or equivalent).

Role Requirements

• Bachelor’s degree in Marketing, or a related field.
• Previous experience in Retail Sales is compulsory.
• Strong understanding of sales techniques, customer service principles, and retail operations.
• Minimum of 4-7 years of experience in sales, and training.