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  • Posted: Aug 3, 2020
    Deadline: Aug 4, 2020
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Retail / Operations Manager

    Our client, a luxury fashion company is currently recruiting a suitably qualified candidate to fill the position below:

    Location: Lekki

    Duties and responsibilities

    • Plan out work assignments and work schedules of the employees and assign specific duties to employees
    • Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
    • Model and promote great customer service
    • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
    • Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
    • Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
    • Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
    • Inform BDM of competitor activities / promotions and strategies
    • Maintain an in-depth knowledge of products
    • Lead by example and model behavior that reflects the brand’s core values
    • Recruit, guide and develop a team of professional sales staff, according to local HR directives
    • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
    • Continually develop the sales associates and other staff so they can grow with the Company as it grows
    • Work with HR on assessing all the sales associates, and store support staff
    • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
    • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

    Daily Tasks:

    • Perform opening and closing procedures
    • Attend to customers
    • Take opening and closing stock count
    • Ensure store is visually appealing
    • Collate and communicate customer feedback.

    Weekly Tasks:

    Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports

    Prepare weekly operations reports.

    Monthly Tasks:

    • Work with BDM to prepare sales report
    • Prepare inventory report.

    Key Requirements:

    • Bachelor’s degree or HND  in a related field
    • 2-years working experience  in a similar role
    • Strong writing and oral communication skills
    • Management skills
    • Strong customer service approach and attitude


    Must live in Lekki Axis

    SALARY

    N100,000 – N120,000

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.

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