Retail / Operations Manager at Owens and Xley

Our client, a luxury fashion company is currently recruiting a suitably qualified candidate to fill the position below:

Location: Lekki

Duties and responsibilities

• Plan out work assignments and work schedules of the employees and assign specific duties to employees
• Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
• Model and promote great customer service
• Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
• Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
• Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
• Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
• Inform BDM of competitor activities / promotions and strategies
• Maintain an in-depth knowledge of products
• Lead by example and model behavior that reflects the brand’s core values
• Recruit, guide and develop a team of professional sales staff, according to local HR directives
• Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
• Continually develop the sales associates and other staff so they can grow with the Company as it grows
• Work with HR on assessing all the sales associates, and store support staff
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
• Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

Daily Tasks:

• Perform opening and closing procedures
• Attend to customers
• Take opening and closing stock count
• Ensure store is visually appealing
• Collate and communicate customer feedback.

Weekly Tasks:

Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports

Prepare weekly operations reports.

Monthly Tasks:

• Work with BDM to prepare sales report
• Prepare inventory report.

Key Requirements:

• Bachelor’s degree or HND  in a related field
• 2-years working experience  in a similar role
• Strong writing and oral communication skills
• Management skills
• Strong customer service approach and attitude

Must live in Lekki Axis

SALARY

N100,000 – N120,000