Retail Manager at T.O.N Corporate Services

We are seeking a Retail Manager to oversee the daily operations of the store and ensure that set targets are met.

Key Responsibilities

• Create a unique retail experience in the store following brand guidelines
• Develop and execute creative merchandising layouts for the store
• Work with the management team to set annual budgets and targets
• Manage budgets, profit and loss accounts, and monitor performance against agreed KPIs
• Develop and maintain systems to ensure sufficient stock levels at all times
• Analyse sales figures, interpret trends, and forecast future sales volumes to grow profit
• Identify potential income generation opportunities with the management team
• Ensure all business development activities support revenue growth objectives
• Work with the sales team to develop limited edition commissions and multiples from exhibiting artists
• Ensure compliance with all policies and procedures through meetings, audits, and store walk-throughs
• Evaluate performance issues and actively recruit retail candidates
• Provide support in identifying brands to be featured in the store portfolio
• Monitor low-performing brands and suggest strategies for performance improvement
• Effectively resolve customer complaints
• Plan and oversee in-store promotional events and displays
• Keep abreast of market trends to identify areas for improvement
• Ensure the store complies with all legal, health, and safety guidelines
• Perform any other tasks as assigned

Requirements

• BSc./HND in Marketing, Business Administration, or a related field
• Minimum of 5 years’ experience as a Retail Manager
• Experience in the luxury lifestyle industry is an advantage
• Professional certification will be an advantage
• Working knowledge of the fashion/retail industry
• Good knowledge of sales software, data entry and understanding of business policies and procedures
• Ability to create spreadsheets, charts, and presentations
• Highly proficient in Microsoft Office tools
• Ability to prepare management reports and correspondence
• Excellent time management, organisational, planning, and coordination skills
• Ability to multitask and prioritise work effectively
• Strong interpersonal, communication, negotiation, and analytical skills
• Passionate about fashion, design, art, culture, and luxury
• Must be organised, detail-oriented, and professional in attitude and appearance with good judgement and have a friendly personality