Retail Manager at Smart Partners

Job Summary

• The Retail Manager is responsible for driving the commercial performance, operational excellence, and profitability of assigned retail outlets.
• The role develops and executes retail growth strategies, optimizes store performance, ensures exceptional customer experience, and leads high-performing teams to achieve sales, inventory, and operational objectives while protecting the company's brand standards.

Key Responsibilities

• Develop and execute retail strategies to drive revenue growth, market share, and profitability.
• Lead the overall performance and daily operations of assigned retail outlets.
• Monitor sales, customer trends, and operational KPIs, implementing initiatives to improve business performance.
• Build, coach, and manage high-performing retail teams through effective performance management and talent development.
• Ensure superior customer experience and consistent brand execution across all stores.
• Oversee inventory planning, stock optimization, shrinkage control, and product availability.
• Drive visual merchandising excellence and effective execution of promotional campaigns.
• Manage store budgets, operational costs, and cash controls to maximize profitability.
• Ensure compliance with company policies, regulatory requirements, and operational standards.
• Collaborate with Commercial, Supply Chain, Marketing, and Finance teams to improve retail performance and execute growth initiatives.

Key Performance Indicators (KPIs)

• Sales and revenue growth
• Gross margin and store profitability
• Like-for-like sales growth
• Customer satisfaction and retention
• Inventory accuracy and stock availability
• Shrinkage and stock loss
• Employee productivity and engagement
• Operational compliance and audit scores

Qualifications 

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• 7–10 years' experience in retail operations, with at least 3 years in a managerial role.
• Proven track record of delivering sales growth, operational excellence, and team leadership in a retail environment.

Core Competencies:

• Commercial & Business Acumen
• Retail Operations Management
• Sales & Profitability Management
• Leadership & Talent Development
• Inventory & Supply Chain Management
• Customer Experience Management
• Data Analysis & Performance Reporting
• Strategic Planning & Execution
• Financial Management
• Stakeholder Management
• Decision-Making & Problem Solving
• Results Orientation.