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  • Posted: Jan 17, 2022
    Deadline: Jan 24, 2022
  • MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
    Read more about this company


    Retail Collection Officer


    • Engage the customer through the telephone, e-mails & personal contact to determine willingness and ability to pay.
    • Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept on the Bank’s appointed Collections system
    • Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward.
    • Handling of customer’s objections & complaints in a professional manner and liaising with respective depts where necessary for resolution.
    • Investigate and resolve discrepancies in the customer’s payment schedule and repayment instruments.


    • University Degree from any related field
    • At least a year of experience in consumer loans operation, if possible in a call center or in a similar collection center function


    • High self-motivation with strong interpersonal skills
    • Excellent verbal and written communication skills
    • Strong analytical and problem-solving skills

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