Retail Collection Officer at MacTay Consulting

Responsibilities

• Engage the customer through the telephone, e-mails & personal contact to determine willingness and ability to pay.
• Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept on the Bank’s appointed Collections system
• Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward.
• Handling of customer’s objections & complaints in a professional manner and liaising with respective depts where necessary for resolution.
• Investigate and resolve discrepancies in the customer’s payment schedule and repayment instruments.

Requirements:

• University Degree from any related field
• At least a year of experience in consumer loans operation, if possible in a call center or in a similar collection center function

Skill:

• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills