Retail Branch Manager at Nicole Sinclair Consulting

Location: Lekki, Lagos

Description

• This role is responsible fortaking ownership of the assigned retail branchwithin the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation.
• Focus on expanding existing relationships, developing new business within the local market, and increasing total market share. Ensuring that company standards and procedures are followed and always maintained.

Essential Functions

• Take ownership of administrative, operational, and financial procedures and policies required for efficient day-to-day operations at the branch.
• Enforce and drive company policies and procedures.
• Responsible for coordinating the opening and closing procedures at the entrusted branch.
• Develop and lead sales, marketing, and business development for an entrusted branch.
• Penetrate local market, actively work towards building new business relationships and growing market share.
• Responsible for maintaining and building existing business relationships.
• Manage debtor's accounts at branches and collect outstanding amounts from corporate customers.
• Ensure daily sales reporting is done accurately and communicated timeously.
• Identify and communicate, stock and branch-specific requirements.
• Responsible for conducting daily, weekly, and monthly stock takes and report.
• Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
• Resolve stock discrepancies when they arise within the specified time.
• Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
• Communicate staff requirements and shortfalls.
• Assist with daily staff and shift planning.
• Maintain monthly attendance at respective branch.
• Act on unsatisfactory performance and behavior from direct subordinates involve top management in all disciplinary actions and procedures.
• Any other duty as required by the line manager in line with the post.

Key Performance Indicators

• % Growth in the volume of outlet visitors
• % Growth in the volume of business
• % Of outlet compliance with aesthetics and ambiance standards
• % Of customer complaints resolved under the specified standard timeline of 48hrs
• % Of customer data accurately updated on ERP
• % Of customer service complaints reported
• % Of outlet compliance to customer feedback forms duly completed
• % Of outlet compliance to 21-point check procedures
• % Inventory management & pilferage reporting & mediation.
• % Of outlet compliance to standard sales procedures on ERP.

Competency / Skills / Requirements

• Degree or Diploma in business or related fields.
• Minimum of 3-5 years experience in the retail industry, experience in the automotive and or tyre industry is an advantage.
• Experience in management positions.

Requirements:

• Demonstrate leadership, team building and management skills.
• Proven sales and business development skills.
• Demonstrated ability to develop and manage income and expenses within an area of accountability.
• Demonstrated ability to train employees in customer service, sales, operations, product knowledge.
• Considerable knowledge within the retail industry.
• Demonstrate analytical and problem-solving attributes.
• Computer proficiency in MS Word and MS Excel.
• Attention to detail.
• Demonstrate customer service and customer satisfaction commitment.
• Goal and target orientated.
• Ability to make decisions independently.