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  • Posted: Nov 18, 2021
    Deadline: Nov 30, 2021
  • Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
    Read more about this company


    Retail Branch Manager

    Location: Lekki, Lagos


    • This role is responsible fortaking ownership of the assigned retail branchwithin the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation.
    • Focus on expanding existing relationships, developing new business within the local market, and increasing total market share. Ensuring that company standards and procedures are followed and always maintained.

    Essential Functions

    • Take ownership of administrative, operational, and financial procedures and policies required for efficient day-to-day operations at the branch.
    • Enforce and drive company policies and procedures.
    • Responsible for coordinating the opening and closing procedures at the entrusted branch.
    • Develop and lead sales, marketing, and business development for an entrusted branch.
    • Penetrate local market, actively work towards building new business relationships and growing market share.
    • Responsible for maintaining and building existing business relationships.
    • Manage debtor's accounts at branches and collect outstanding amounts from corporate customers.
    • Ensure daily sales reporting is done accurately and communicated timeously.
    • Identify and communicate, stock and branch-specific requirements.
    • Responsible for conducting daily, weekly, and monthly stock takes and report.
    • Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
    • Resolve stock discrepancies when they arise within the specified time.
    • Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
    • Communicate staff requirements and shortfalls.
    • Assist with daily staff and shift planning.
    • Maintain monthly attendance at respective branch.
    • Act on unsatisfactory performance and behavior from direct subordinates involve top management in all disciplinary actions and procedures.
    • Any other duty as required by the line manager in line with the post.

    Key Performance Indicators

    • % Growth in the volume of outlet visitors
    • % Growth in the volume of business
    • % Of outlet compliance with aesthetics and ambiance standards
    • % Of customer complaints resolved under the specified standard timeline of 48hrs
    • % Of customer data accurately updated on ERP
    • % Of customer service complaints reported
    • % Of outlet compliance to customer feedback forms duly completed
    • % Of outlet compliance to 21-point check procedures
    • % Inventory management & pilferage reporting & mediation.
    • % Of outlet compliance to standard sales procedures on ERP.

    Competency / Skills / Requirements

    • Degree or Diploma in business or related fields.
    • Minimum of 3-5 years experience in the retail industry, experience in the automotive and or tyre industry is an advantage.
    • Experience in management positions.


    • Demonstrate leadership, team building and management skills.
    • Proven sales and business development skills.
    • Demonstrated ability to develop and manage income and expenses within an area of accountability.
    • Demonstrated ability to train employees in customer service, sales, operations, product knowledge.
    • Considerable knowledge within the retail industry.
    • Demonstrate analytical and problem-solving attributes.
    • Computer proficiency in MS Word and MS Excel.
    • Attention to detail.
    • Demonstrate customer service and customer satisfaction commitment.
    • Goal and target orientated.
    • Ability to make decisions independently.

    Method of Application

    Interested and qualified? Go to Nicole Sinclair Consulting on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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