Restaurant Shift Supervisor at MacTay Consulting

Role Purpose

• The purpose of a Restaurant Supervisor is to manage the day-to-day operations of a restaurant in order to ensure that guests receive high quality service and that the restaurant meets its financial goals.
• This role involves overseeing staff, managing resources, liaising with suppliers, ensuring compliance with health and safety regulations, and resolving customer complaints.
• He/She is also responsible for developing strategies to increase customer satisfaction, boost revenue, and promote the brand.
• They ensure that the restaurant runs smoothly, and efficiently. They also monitor food quality, manage customer complaints, and develop staff to ensure the best service is provided.

Job Summary

• The Restaurant Supervisor is responsible for supervising staff in the restaurant, ensuring a high level of customer service is maintained at all times.
• The supervisor will oversee front-of-house operations, including greeting customers, and taking orders.
• The successful candidate should have excellent customer service skills, a good knowledge of food safety regulations, and strong leadership and organisational abilities.

Responsibilities

• Organize and coordinate shifts for restaurant staff
• Monitor food and beverage supplies and order stock as necessary
• Train and evaluate staff
• Supervise staff and ensure they adhere to health and safety regulations
• Develop and implement strategies to improve customer service and increase profits
• Handle customer queries and complaints
• Ensure restaurant compliance with health and safety regulations

Skills / Requirements

• A First Degree holder in Hospitality Management or any related discipline
• Organisational abilities
• Leadership skills
• Excellent customer service
• Ability to delegate tasks
• Interpersonal skills
• Conflict resolution
• Effective communication skills
• Ability to motivate and lead a team
• Good knowledge of food safety and hygiene regulations.

Remuneration
N70,000 Monthly.