Restaurant Operations Manager at Goldplates Feast House

Job Summary

• The Operations Manager oversees and coordinates the daily operations of multiple QSR outlets, ensuring efficiency, profitability, and adherence to company standards.
• The role involves managing staff, optimizing operational processes, ensuring customer satisfaction, and driving business growth through operational excellence.

Key Responsibilities
Operational Leadership:

• Oversee the smooth operations of multiple outlets, ensuring consistent quality and service delivery.
• Implement and monitor operational standards, policies, and procedures.
• Conduct routine outlet visits to ensure compliance with company standards and resolve operational challenges.

Staff Management:

• Recruit, train, and mentor outlet managers and their teams.
• Monitor staff performance, set goals, and conduct regular performance evaluations.
• Foster a positive work environment to motivate and retain employees.

Customer Experience:

• Ensure that all outlets deliver exceptional customer service.
• Address customer feedback and implement improvements to enhance satisfaction.
• Monitor service trends and adjust operational strategies to meet customer expectations.

Inventory and Supply Chain Management:

• Oversee inventory control and procurement processes to prevent stockouts or excesses.
• Ensure proper handling and storage of inventory to minimize waste and maintain quality.
• Collaborate with suppliers to secure quality products at competitive prices.

Financial Management:

• Develop and manage budgets for each outlet, ensuring profitability.
• Monitor revenue, costs, and key financial metrics to identify opportunities for improvement.
• Analyze sales data and implement strategies to achieve financial targets.

Compliance and Safety:

• Ensure all outlets adhere to health, safety, and food hygiene regulations.
• Conduct routine audits to maintain compliance with company and regulatory standards.
• Stay updated on industry regulations and implement necessary operational changes.

Process Improvement and Strategy:

• Identify inefficiencies in operations and implement solutions to improve productivity.
• Lead the introduction of new processes, technologies, and initiatives to enhance operations.
• Collaborate with marketing and product development teams to align operational strategies with business goals.

Reporting:

• Prepare and present operational performance reports to senior management.
• Track key performance indicators (KPIs) and implement strategies to improve results.

Qualifications and Skills

• Educational Qualification: Bachelor's Degree in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.
• Experience: 5+ years of experience in a managerial role within the QSR or hospitality industry.

Skills:

• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• In-depth knowledge of QSR operations, including customer service, inventory, and supply chain management.
• Proficiency in financial management and reporting.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.

Others:

• Ability to work in a fast-paced environment and handle multiple priorities.
• Flexibility to visit our various outlets
• Proximity to the Island is important.