Restaurant Manager at Xpedient Expatriate Services

Job Summary

• As a Restaurant Manager, you will oversee the daily operations of our establishment to ensure exceptional customer service, efficient workflows, and profitability.
• You will be responsible for managing staff, controlling costs, maintaining quality standards, and creating a positive dining experience for our guests.

Job Description
Staff Management:

• Recruit, train, and supervise staff members, including servers, kitchen staff, and hosts/hostesses.
• Create schedules and ensure adequate staffing levels to meet operational needs.
• Conduct performance evaluations and provide feedback to employees.
• Foster a positive work environment and promote teamwork among staff members.

Operations Management:

• Oversee day-to-day operations, including opening and closing procedures, cash handling, and inventory management.
• Ensure compliance with health and safety regulations and sanitation standards.
• Handle customer inquiries, comments, and complaints in a professional manner.
• Monitor and maintain restaurant cleanliness and organization.

Financial Management:

• Develop and implement strategies to maximize profitability and minimize costs.
• Monitor food and beverage costs, labour costs, and other expenses.
• Analyze financial reports and take appropriate actions to achieve financial targets.
• Control inventory levels and order supplies as needed.

Customer Service:

• Ensure that guests receive prompt, friendly, and personalized service.
• Address any issues or concerns raised by customers to ensure their satisfaction.
• Implement strategies to enhance the overall dining experience and promote customer loyalty.

Menu Development and Quality Control:

• Collaborate with the chef to develop and update menus based on customer preferences and market trends.
• Monitor food quality and presentation to ensure consistency and excellence.
• Conduct regular taste tests and quality inspections to uphold standards.

Marketing and Promotion:

• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Coordinate special events, promotions, and advertising campaigns.
• Utilize social media and other platforms to engage with customers and promote the restaurant's brand.

Job Requirements

• Bachelor's Degree in Hospitality Management or related field preferred.
• Minimum of 7 years of experience as a Restaurant Manager or in a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Solid understanding of restaurant operations and industry best practices.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in computer software (e.g., POS systems, Microsoft Office).
• Food safety certification will be an added advantage.