Restaurant Front Desk Supervisor at Goldplates Feast House

Job Summary

• The Restaurant Front Desk Supervisor is responsible for managing the front desk team, ensuring excellent guest service, and overseeing reservations and guest inquiries.
• This role requires strong customer service skills, the ability to handle high-traffic environments, and attention to detail.

Responsibilities

• Supervise front desk operations, including reservations, seating arrangements, and guest inquiries.
• Train and manage front desk staff to maintain a high standard of customer service.
• Ensure accurate communication between the front desk and kitchen for smooth operations.
• Address guest concerns and resolve complaints promptly and professionally.
• Maintain records of reservations, guest preferences, and any feedback.
• Monitor and maintain the front desk area, ensuring cleanliness and organization.
• Prepare reports on guest satisfaction, front desk performance, and operational challenges.

Requirements

• 3- 5 years proven experience in a front desk or guest service supervisory role.
• Strong interpersonal and communication skills.
• Ability to handle a busy environment and manage multiple priorities.
• Excellent problem-solving skills and a guest-focused approach.
• Familiarity with reservation systems and front desk operations software.