Resident Manager at Uleval Technology

Assist the General Manager in overseeing hotel operations, ensuring world-class service delivery, profitability, and guest satisfaction.

Key Responsibilities

• Supervise all departments (front office, housekeeping, F&B, etc.).
• Implement operational policies and service standards.
• Handle guest complaints and special requests.
• Support staff training, scheduling, and performance evaluation.
• Monitor budgets, occupancy, and service quality.

Education / Experience

• B.Sc / M.Sc in Hospitality Management or related discipline.
• Minimum of 8–10 years’ progressive experience in hotel management, with at least 3 years as Assistant or Resident Manager in a 4- or 5-star property.

General Requirements:

• Strong customer service orientation.
• Excellent grooming and personal presentation.
• Ability to work flexible shifts, including weekends and holidays.
• Commitment to maintaining 5-star hospitality standards.

Requirements / Skills:

• Strong leadership, problem-solving, and communication skills.
• Knowledge of hotel software and financial reporting.
• High attention to detail and service excellence.