Resident Manager at Domeo Resources International (DRI)

Main Function

• The Residential Manager will be responsible for overseeing the daily operations, administration, and maintenance of the residential property to ensure residents’ satisfaction, safety, and comfort.
• This role requires a proactive and organized professional, preferably female, with strong leadership, interpersonal, and multitasking abilities.
• The ideal candidate will ensure smooth facility management, efficient housekeeping, and exceptional resident relations while maintaining high operational standards.

Role Responsibilities
Property Operations and Management:

• Oversee the day-to-day running of the residence to ensure a clean, safe, and comfortable living environment.
• Coordinate maintenance, repairs, and housekeeping schedules to maintain property standards.
• Supervise facility upkeep, including security, utilities, and general administration.
• Monitor the use of resources and ensure cost-effective management.

Resident Relations and Customer Service:

• Serve as the primary point of contact for residents’ inquiries, complaints, and requests.
• Ensure excellent service delivery, prompt issue resolution, and resident satisfaction.
• Organize and manage resident engagement activities and community-building events.
• Maintain proper documentation of resident records, tenancy agreements, and related correspondence.

Staff Supervision and Development:

• Lead, train, and supervise housekeeping, front desk, and maintenance teams.
• Conduct performance appraisals and promote teamwork, professionalism, and accountability.
• Coordinate staff duty rosters and ensure adequate coverage at all times.

Health, Safety, and Compliance:

• Enforce safety and hygiene standards throughout the premises.
• Conduct routine inspections to ensure compliance with safety and environmental regulations.
• Report and follow up on any incidents or emergencies promptly.

Administration and Reporting:

• Maintain records of property expenses, maintenance reports, and occupancy updates.
• Prepare periodic reports for management on facility performance, occupancy trends, and resident satisfaction.
• Liaise with vendors, contractors, and service providers for supplies and maintenance services.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree in Estate Management, Hospitality Management, Business Administration, or a related field.
• Professional certifications in Facility or Property Management are an added advantage.

Experience:

• Minimum of 3 – 5 years experience in residential, property, or hospitality management.
• Proven experience managing staff, residents, or guests in a residential or hospitality setting.

Skills:

• Strong interpersonal and communication skills with a courteous and professional demeanor.
• Excellent organizational, multitasking, and problem-solving abilities.
• Sound leadership and team management capabilities.
• Proficiency in Microsoft Office Suite and property management systems.
• Ability to handle confidential information and manage conflict effectively.
• High attention to detail, cleanliness, and customer satisfaction