Resident IT Engineer at Global Profilers

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently recruiting for the role of a Resident IT Engineer for our client, a company involved in using latest smart technologies to provide a wide range of next generation state of the art affordable solutions.

Key Responsibilities

• The Resident IT Engineer would have the following responsibilities:
• To learn and understand the Client’s Group IT Policies & Procedures.
• To ensure that Group IT Policies & Procedures are implemented and adhered to.
• Designing and installing computer hardware configurations as per the client Group IT Policies & Procedures.
• Installing & maintaining software and networking systems as per the client Group IT Policies & Procedures.
• Troubleshooting network and software issues and maintaining proper logs & reports of the same.
• Installing high-level software security systems as per client’s Group IT Policies & Procedures
• Ensuring security software is kept up to date as per Client’s Group IT Policies & Procedures
• Training staff on newly installed hardware and software systems.
• Daily, Weekly & Monthly Reports to be provided to Client Supervisor & to CIO.

Key Relationships

• CIO/MD’s
• Global Solutions
• Client Supervisor
• Group IT Manager & HOD
• Client’s Employees

Basic Requirements and Skills

• Minimum of 3 years of experience in Legal Department in Telecommunications Industry with a fair knowledge of laws & by laws of NCC and other communication agencies
• A graduate degree in Law
• NYSC Certified
• Fair Knowledge of Telecom Technologies:
• Internet Bandwidth & Leased Circuits,
• Smart Solutions & Internet of Things (IoT),
• Internet Broadband

Soft skills:

• Extensive knowledge of computer hardware systems.
• Familiarity with general OS systems, Enterprise, programming languages, and Office software.
• Knowledge of LAN and wireless networks.
• Ability to manage projects.
• Good communication skills.
• Ability to troubleshoot complex software and hardware issues.
• Knowledge of database and networking security systems.

Key Measurables:

• System Uptime
• Fault Management
• Total number of tickets and MTTR per ticket
• First Call Resolution (FCR)
• Inventory Management

Academic Qualifications:

• Minimum Graduate Degree in Science & Technology
• Relevant Certification in MCSE/CCNA
• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
• Minimum of 2 years of experience as IT Executive/Manager at a large organization handling complex systems and networks. In depth knowledge of Microsoft OS, LAN, WAN, Data base.