Resident IT Engineer at Excelminds Corporate Services

Role:

• To learn and understand the Client’s Group IT Policies & Procedures.
• Ensure that Group IT Policies & Procedures are implemented and adhered to.
• Designing and installing computer hardware configurations as per the client Group IT Policies & Procedures.
• Installing & maintaining software and networking systems as per the client Group IT Policies & Procedures.
• Troubleshooting network and software issues and maintaining proper logs & reports of the same.
• Installing high-level software security systems as per the client’s Group IT Policies & Procedures
• Ensuring security software is kept up to date as per Client’s Group IT Policies & Procedures
• Training staff on newly installed hardware and software systems.
• Daily, Weekly & Monthly Reports are to be provided to Client Supervisor & to CIO.

KEY MEASURABLES:

• System Uptime
• Fault Management
• Total number of tickets and MTTR per ticket
• First Call Resolution (FCR)
• Inventory Management

Requirements

ACADEMIC QUALIFICATION:

• Minimum Graduate Degree in Science & Technology
• Relevant Certification in MCSE/CCNA
• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
• EXPERIENCE: Minimum of 2 - 5 years of experience as IT Executive/Manager at a large organization handling complex systems and networks. In-depth knowledge of Microsoft OS, LAN, WAN, and Databases. MCSE Certification preferred.

SKILLS REQUIRED:

• Extensive knowledge of computer hardware systems.
• Familiarity with general OS systems, Enterprise, programming languages, and Office software.
• Knowledge of LAN and wireless networks.
• Ability to manage projects.
• Good communication skills.
• Ability to troubleshoot complex software and hardware issues.
• Knowledge of database and networking security systems.