Reservations Sales Agent at Hilton Worldwide

JOB DESCRIPTION

• A Reservations Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

• As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
• A Reservation Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
• Specifically, a Reservations Sales Agent will perform the following tasks to the highest standards:
• Reconcile all payments made twice on a shift and log . Supervise every payment made on every shift before 5pm
• A Reservations Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet guest and customer needs.
• Convert, quickly, inquiries into contracted businesses and use of ONQ R&I for rate code interpretation on new SRPs twice on every shiftRespond, positively, to sales inquiries to develop future sales leadsIdentify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards
• Able to multi-task and carry out other functions as assigned.

Requirements

• Minimum of Bachelor of Science Degree/HND Certificate.
• Additional Qualification is an added advantage.
• Good communication skills.
• Good Microsoft Excel, Word,
• PowerPoint and Outlook usage
• Ability to efficiently use Microsoft outlook in communicating with guests.
• Excellent grooming and Hotel/brand product knowledge.
• Experience in Room Reservations will serve as an advantage.
• Experience and knowledge of telephone handling and customer service will serve as added advantage