Reservations Officer at Book24 Integrated Services lTD

Job Description:

• Make a professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• Converse with customers to determine viable destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Contribute to revenue growth and profit margin of the organization.
• Maintaining statistical and financial records.
• Recruiting, training and supervising staff
• Helping passengers and customers with all travel related inquiries including but not limited to changes or cancellations; and promoting special offers
• Using GDS (Sabre & Amadeus) and other website reservations systems to check availability and compare prices.
• Create tailor made Holidays to the world's best Hotels & Resorts.
• Provide advice about visas or passports
• Follow up on enquiries and endeavour convert it to Sales.
• Keep Informed of Business Changes that affect the Ticketing Area.
• Sell travel products like holidays and insurance and provide detailed advice on routes and destination excursions.
• Work with impressive attention to detail.
• Work under pressure and meet agreed timelines whilst managing multiple high-end clients.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
• Preparing promotional materials and display including airline promotions to clients.

Requirements:

• Minimum of 3 -5 years working experience in a leading Travel Agency or Airline in similar capacity.
• Minimum of a B.Sc. / HND qualification.
• IATA certificate and experience on Fares and Ticketing.
• Proficiency in the use of two of the 3 GDS ( preferably Sabre, and Amadeus)
• Strong Analytical skills
• Desired Courses: Marketing, Business Administration, Aviation, Transport Management.
• Certification in Travel and Tourism is a plus
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.
• Must be an out-of-the-box thinker.
• Online Sales Experience is very important
• Preferred candidate must reside on Lagos Island.

Salary: Up to 70k depending on experience plus commission