Reservation & Ticketing Consultant at ALML Group

IB/ALML/008

Role Purpose                 

We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Reservation Agent Responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Enquire, explore and study different travel destination options
• Research destinations and travel prices, customs, weather conditions, reviews etc.
• Enquire and study clients’ specifications and wishes
• Suggest suitable travel options that best suite clients' needs
• Plan and organize travels and tours for clients
• Book tickets, reserve accommodation, organize rental transportation 
• Inform clients and provide useful travel material such as guides and event programs
• Offer and promote different services and offerings of the group
• Keep learning about latest travel information
• Attend webinars, conferences and other educational programs
• Build and maintain relationships with clients
• Visit corporate organisations for travel business
• Increase the customer base of the organsation
• Track KPIs and prepare KPI reports  

Reservation Agent Requirements:

• Degree in Management or any relevant degree, with a minium of 6yrs working experience.
• Fluency in written and spoken English Language.
• Should have proven good decision-making, negotiation and leadership skills.
• Clear and effective communication skills.
• Thorough knowledge of company's product
• Commercial awareness and a balanced unbiased view.
• Revalidating tickets according to the existing policy.
• Accumulating the air miles for the members
• Knownlegde of the use relevant G.D.S( Amadus and Sabre)
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.