Reservation Manager at EduBulb Consulting

Job Summary

• We are seeking a detail-oriented and customer-focused Reservation Manager to oversee our reservation system and ensure seamless booking experiences for our guests.
• He/She will be responsible for managing reservations, handling customer inquiries, and optimizing table turnover to maximize restaurant revenue.
• Strong organizational skills, excellent communication abilities, and a passion for providing exceptional guest service are essential for this role.

Responsibilities

• Manage and maintain the restaurant's reservation system, ensuring accurate and efficient booking processes.
• Handle guest inquiries and reservation requests via phone, email, and in-person.
• Coordinate with the floor staff and kitchen to optimize table assignments and ensure smooth service flow.
• Monitor reservation trends and guest preferences to anticipate staffing and inventory needs.
• Confirm and communicate reservation details with guests, including special requests and dietary restrictions.
• Maintain a database of guest information and preferences for personalized service.
• Implement and enforce reservation policies to manage no-shows and cancellations.
• Provide excellent customer service and resolve guest issues related to reservations.

Requirements

• Previous experience and passion in a similar role within the restaurant or hospitality industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in managing reservation information.
• Knowledge of restaurant operations and seating arrangements.
• Ability to work in a fast-paced environment and handle customer inquiries professionally.
• Availability to work evenings, weekends, and holidays as needed.