Relationship Officer at County Finance Limited

Job Objective

• To establish and maintain positive customer relationships towards the growth of revenue for the company.

Duties & Responsibilities

• Approach customers to win new business
• To book quality loans and monitor for effective and efficient performance of such loans
• Coordinating sales efforts with marketing programs.
• Conduct daily meetings with the marketing team, carrying out reviews on the previous day's activities and jointly plan for the week ahead.
• Ability to identify an acceptable level of lending risk, in line with the company’s risk appetite statement, and to maximize profit from that transaction.
• Handles customer complaints and solves problems
• Engaging customers on the company’s products and services.
• Meet with existing customers to strengthen business relationships to increase the financial growth of the company.
• Aggressively market the company’s products to ensure favourable market response and optimum build-up of revenue.
• Implement marketing strategies/programs laid out by the company to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set disbursement targets and investment deals from Private, Public, Individuals, and corporations.
• Prepare documentation on the creation of risk assets to increase business office profitability
• Sell / Cross-sell and upsell the company’s products.
• Market the brand.
• Perform other related duties as assigned by the management.

Expected Outcomes:

• Delivery of all Set Financial targets.
• Achievement of disbursement target.
• Customer Service Delivery – Customer Satisfaction rating.

Educational Qualification

• First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
• The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Ogba (1-3 years) and Ikorodu (minimum of 1 year) experience required.

The ideal candidates must also be conversant with the following:

• Finance house operations, policies and procedures
• Good knowledge of the Finance house products and services.
• Business development and acquisition
• Marketing, Selling, and Cross-Selling
• Knowledge of current business trends and CBN Regulatory laws.

Desired Skills:

• Ability to evaluate the needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Excellent Communication skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.

Behavioural Expectations:

• High degree of professional ethics, integrity, and responsibility
• Highly organized, proactive, ability to work independently and take ownership of tasks assigned
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship
• High sense of confidentiality and discreteness.
• To book quality loans and monitor for effective and efficient performance of such loans
• Coordinating sales efforts with the marketing program.
• Conduct daily meetings with the business development team, carrying out reviews on the previous day's activities and jointly planning for the week ahead.
• Ability to identify an acceptable level of lending risk, in line with the company’s risk appetite statement, and to maximize profit from that transaction.
• Handles customer complaints and solves problems
• Engaging customers on the company’s products and services.
• Approach and sign on new customers